Lowe’s

Facilities Support Manager

Lowe’s • $88K — $105K *
US-AnywhereRemote in Tennessee, US
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 8 years of facilities management experience, preferably in big-box retail
  • 5 years of progressive leadership experience in facilities operations
  • Strong analytical and decision-making skills
  • Thorough knowledge of facilities maintenance practices
  • Excellent interpersonal and communication skills
  • Proficiency in Microsoft Office Suite

Responsibilities

  • Lead and develop a team of Facilities Analysts for effective repairs and maintenance
  • Monitor ServiceChannel and Power BI to evaluate vendor performance
  • Partner with Facilities Analysts and Finance for accurate invoice processing
  • Conduct trend analysis on repair and project spend to identify risks
  • Support the Division Facilities Director in analyzing spending trends
  • Evaluate Repair Team performance metrics to drive efficiency
  • Collaborate cross-functionally to align initiatives across departments

Benefits

  • Career development opportunities and leadership training
  • Collaborative work environment and cross-departmental engagement
  • Exposure to high-level decision-making and operational strategies
  • Potential to influence company-wide facilities management practices
Full Job Description
Your Impact

The Facilities Support Manager is responsible for leading and overseeing the Repair Team, providing frontline technical analysis, support, and resolution for Facility Management issues originating from the Facilities Hotline, Work Order Management System, Power BI reporting, Asset/Incident mailboxes, and Planned Maintenance Inspections.

This role ensures Facilities Maintenance activities are resolved efficiently and cost-effectively, delivering maximum value to Lowe's. The position directly supervises 7-9 Facilities Analysts supporting approximately 600 retail locations.

What You Will Do
  • Lead and develop Facilities Analysts to ensure effective execution of break-fix repairs and planned maintenance activities
  • Monitor ServiceChannel and Power BI reporting to evaluate vendor performance, adjust store assignments, and drive achievement of corporate targets
  • Partner with Facilities Analysts and Real Estate Finance to ensure accurate invoice receipt, review, reconciliation, and payment processing
  • Monitor, review and adjust facility forecasted spend for planned maintenance, reactive repair and planned projects in conjunction with Real Estate finance
  • Conduct trend and risk analysis on repair and project spend, identifying mitigation strategies for high-risk categories
  • Support the Division Facilities Director in analyzing spend trends and identifying savings opportunities, including schedule and budget adjustments
  • Evaluate and report on Repair Team performance metrics (e.g., incident volume, resolution time, escalation rates, call efficiency)
  • Assess vendor performance based on quality, responsiveness, pricing, and operational alignment with store needs
  • Collaborate cross-functionally with Facilities Maintenance, Engineering & Construction, Real Estate, and Store Operations to ensure alignment on initiatives
  • Partner with the Division Facilities Director to define project scope thresholds for transition to Engineering & Construction
  • Monitor Lowe's Media frequencies and request from Lowe's Legal to address concerns or provide insight on Lowe's Facility Maintenance activities

Minimum Qualifications
  • Bachelor's degree related field or equivalent years of experience in lieu of education requirement, if applicable
  • 8 Years Experience in facilities management, preferably in big-box retail
  • 5 years of progressive leadership experience in facilities operations
  • Strong analytical and decision-making skills driven by data and business case evaluation
  • Thorough knowledge of facilities maintenance and how to proactively maintain the health of an asset
  • Excellent interpersonal and communication skills across all organizational levels
  • Proven ability to manage multiple priorities, delegate effectively, and meet deadlines
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office Suite

Preferred Skills/Education
  • 3 years of experience with asset/work order management systems
  • Demonstrated application of cost-benefit and ROI-driven decision-making
  • Proven ability to work cross-functionally in a matrixed organization
  • Experience serving as a trusted advisor to senior operational leaders
  • Background in customer service and consistent achievement of SLA performance metrics

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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