POSITION SUMMARY

Responsible for the day-to-day operational functions normally associated with facilities, office services, and corporate office technology systems. This position oversees facilities operations including mailroom, pantry, conference room operations, furniture, cleaning, and maintenance, while also supporting and maintaining office technology, audio-visual, security, emergency, crisis management and building management systems.

Working closely with the Real Estate Management Department, Systems Planning (IT) Team, to support, maintain, configure, operate and report on office-related technologies including but not limited to audio visual, security, emergency, BMS (Building Management Systems) and related networking, IT systems and devices. Consult, support and manage project scopes related to these disciplines for Marubeni America Corporation (MAC) and Marubeni Group Companies.

ESSENTIAL JOB DUTIES
• Responsible for day-to-day facilities operations including mailroom, pantry services, conference room operations, furniture, cleaning, and light maintenance.
• Supervise Facilities staff and provide guidance and support on daily operational tasks, priorities, and service delivery.
• Receive, process, sort, and distribute incoming, outgoing, and interoffice mail and packages as required.
• Manage FedEx, UPS, USPS, DHL, and other shipping vendors including billing issues, reporting, and user administration.
• Coordinate furniture reconfigurations, desk moves, and employee relocations, including vendor access, site inspections, and budget tracking.
• Conduct daily walkthroughs to identify and address office safety, cleanliness and any issues that may arise.
• Maintain and support corporate office technology systems including conference room AV, video conferencing platforms, access control, security system, emergency notification systems, and building management systems (BMS).
• Ensure all conference room and office technology equipment is operational at the start of each business day; troubleshoot issues and coordinate vendor support when required.
• Provide on-site support for meetings and events, including video conferencing, recording, and post meeting clean up, and reset.
• Coordinate with the Systems Planning (IT) Team on network-related issues, infrastructure dependencies, system upgrades, and facilities-based technology projects.
• Support and maintain emergency communication platforms and business continuity tools in collaboration with Administration, Human Resources and MAC Business Units. Support with updating crisis management and BCP related materials.
• Maintain and update internal broadcast systems, including Apple TV and digital signage, across MAC locations.
• Develop and maintain basic end-user documentation and guides for facilities-related technology systems.
• Assist with facilities, technology, and security projects including request for proposal (RFP) development, vendor evaluation, procurement, budgeting, and on-site project oversight.
• Initiate service contract reviews and renewals in accordance with Administration and IT standards.
• Coordinate and oversee maintenance of supplemental HVAC systems, fire protection systems, data room fire suppression, and UPS equipment.
• Serve as a member of MAC's Crisis Management Team; assist with emergency preparedness training and communications.
• Act as a first responder for facilities- and technology-related incidents and escalate as appropriate.
• Assist MAC and MGC employees with facilities, office services and technology-related requests as needed.

MINIMUM EDUCATION REQUIREMENTS

Bachelor's Degree required (Facilities Management, Engineering, IT, or related field preferred)

MINIMUM EXPERIENCE & CAPABILITY REQUIREMENTS
• Five (5) to seven (7) years of facilities, technology, AV, and security systems experience• Strong vendor coordination and project management skills
• Abilit to handle basic maintenance tasks
• Ability to interpret drawings and system documentation
• Strong organizational, communication, and customer service skills
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Ability to lift up to 50 pounds
• Ability to work effectively in a multi-cultural business environment
• Supervisory experience required
• Knowledge of the Everbridge platform a plus
• Flexibility to be physically on site at work location as business needs require

JOB-RELATED CERTIFICATIONS

None