About the Role:
As a CBRE Data Center Sr. Manager, you will manage the team responsible for providing expert preventative maintenance and repair services to a large client or building.
This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.
What You'll Do:
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Point of contact for the client while working with key stakeholders to meet all MSA requirements.
• Confirm completion of configuration management, work orders, preventative maintenance, and repairs within the agreed SLA timeframe.
• Resolve unforeseen circumstances that occur and inform the client or executive management when needed.
• Verify facility infrastructure equipment installations are within the agreed SLA timeframe.
• Oversee Information Technology equipment power installations, relocation and decommission requests.
• Check daily routine cleanup of the data halls and review findings. Present overview to client and manager as
needed.
• Confirm all advanced deployments are installed to applicable internal, manufacturer, and industry standards.
• Prepare Method Statements and Risk Assessments and present to executive management.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to
achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.
What You'll Need:
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance
expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
