Purpose:The Facilities Manager is responsible for the overall management and maintenance of all retail store locations and the corporate office, ensuring a safe, efficient, and well-maintained environment. This role oversees facility operations, manages vendor and contractor relationships, and partners with Store Management to support business objectives. The Facilities Manager communicates clearly with cross-functional partners - including Store Management, Interior Design, Visuals, and Retail Operations - on timelines, budgets, and business impact; negotiates with vendors and contractors to expedite projects at the store, regional, and national level; and exercises sound judgment to prioritize urgent needs across stores and the corporate office.
Responsibilities: Functional Planning- Plan day-to-day and annual maintenance workflows
- Establish priorities and objectives for upcoming projects
- Delegate and direct tasks to maximize team output
- Determine and request resources and equipment needed to meet objectives
Maintenance- Respond to facility issues reported by stores and recommend solutions
- Engage vendors and contractors to meet deadlines cost-effectively
- Build budgets and timelines for projects
- Maintain consistent follow-up with vendors and agencies on project execution
- Schedule repairs with sensitivity to store operating hours and business needs
- Diagnose electrical, water, and HVAC issues and work with vendors to ensure optimal outcomes
- Maintain working knowledge of health, safety, building, and fire code requirements
Communication- Build relationships with Store Management and Regional Managers across all locations
- Keep stakeholders (Project Management, HR, Operations) informed on project status
- Partner with the Visual team to preserve brand image throughout project execution
- Review initial visual tool orders with Store Planning & Interior Design (SPID) and Visual teams
- Provide status updates to leadership as requested
- Partner with the Finance/Control team to ensure budget adherence and reallocate resources to address shifting priorities
- Engage third parties as needed, including building owners and municipal authorities
Operations & Administration- Manage the maintenance budget
- Create purchase orders in SAP for all project-related invoices
- Coordinate vendor site visits and track project status
- Monitor the unique maintenance needs (HVAC, fixtures, etc.) of each store location
- Participate in store openings and closings
- Issue a monthly report on maintenance activity, including time spent, cost, and stores involved
Legal & Compliance- Maintain working knowledge of ADA requirements (water leaks, clear pathways, accessible trash/elevator access)
- Ensure safe working conditions for employees and customers
Store Planning & Interior Design (SPID) Support- Track and report monthly on the financial progress of each project, including all purchase orders, maintaining files on SharePoint for SPID team access
- Support pre-construction activities (site surveys, landlord document collection, cross-departmental information gathering)
- Manage and coordinate on-site construction activities
- Partner with company management, general contractors, subcontractors, and suppliers to ensure projects are completed on time, on budget, and to quality standards
- Close out punch lists, including on-site travel as needed
- Collect closeout documents and coordinate with landlords on tenant allowances where applicable
- Maintain the vendor database (capabilities, activity history, past projects) under SPID supervision
Qualifications- 3+ years of experience as a Facilities Manager and/or Project Manager, ideally in a retail, luxury retail, or service-oriented environment
- Bachelor's degree or equivalent combination of education and experience
- Strong budget management, project management, negotiation, and problem-solving skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint), including pivot tables and VLOOKUPs
- Working knowledge of AutoCAD and SAP preferred
- Strong project and change management skills, with the ability to prioritize in a fast-paced, multi-site environment
- Excellent verbal and written communication skills, with strong attention to detail
- Ability to work extended hours as needed
- Strong knowledge of Service Channel
- Must be legally authorized to work in the United States at the time of application, with proof of eligibility provided upon request; employment is contingent on verification per federal immigration law
Salary Range: $105-110K
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