Overall Responsibility Single point of contact for daily FM operations and management of a site or multi-sites as appointed - Matrix manage both technical and administrative staff - Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites. - SPOC for all JLL HR related matters for the JLL FM team assigned - Maintain regular contact with HR for people management, Learning & Development programs and leave planning - Documentation of HR activity as per JLL HR and WorkDay guidelines With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs. Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites. Client service and experience focus in collaboration with Account Director; - Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times - Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites - Demonstrates continuous improvement on all key measurables - Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process. -Financial reporting for client - Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly Implement site-level innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. encourage team to be innovative in client service / problem solving Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort Plays an important role with dual responsibilities for Communiation and reporting - Follows JLL reporting protocols for all commercial, costing and billing for the FM contract - Manages all Client service-related reports / communication Competencies and Experience Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Strong interpersonal and supervisory skills Strong analytical, organization and presentation skills 5+ years facility management experience with corporate or third-party service provider BS or equivalent work experience in Facilities Management This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 101,500.00 - 147,200.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Los Angeles, CA, Santa Monica, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 3401(k) plan with matching company contributions 3Comprehensive Medical, Dental & Vision Care 3Paid parental leave at 100% of salary 3Paid Time Off and Company Holidays 3Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.