About the Role

We are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery.

The ideal candidate has experience managing facilities within investment banking, financial services, or other mission-critical corporate environments where operational reliability, white-glove service, and attention to detail are paramount.

This role requires a highly organized leader with strong financial acumen, excellent stakeholder management skills, and the ability to lead multiple vendors and cross-functional teams in a fast-paced environment.

Key Responsibilities

Operations Management

• Manage the day-to-day operations of a Class A commercial office building.
• Ensure the building operates safely, efficiently, and in accordance with client expectations and contractual obligations.
• Oversee preventive maintenance programs and ensure completion of corrective maintenance activities.
• Partner with ENG team to assist with managing systems including HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure.
• Coordinate after-hours work, user requests, shutdowns, emergency management and business continuity planning.
• Support operational readiness for executive events, client meetings, and high-profile functions.

Financial Management

• Manage operating budgets, forecasts, accruals, and variance reporting.
• Review and approve invoices while ensuring compliance with procurement policies.
• Identify opportunities for cost savings, operational efficiencies, and process improvements.
• Prepare business cases and ROI analyses for capital improvements and operational initiatives.
• Track capital projects and operating expenses to ensure financial targets are achieved.
• Partner with sourcing and procurement teams during RFPs and contract negotiations.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations including NYC-specific requirements.
• Manage vendor compliance documentation, insurance requirements, permits, and safety certifications.
• Coordinate regulatory inspections and corrective actions.
• Maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs.
• Support emergency preparedness, business continuity, life safety drills, and incident management.
• Maintain audit-ready documentation and operational records.

Client Relationship Management

• Serve as the primary point of contact for client stakeholders.
• Build trusted relationships through proactive communication and exceptional service delivery.
• Provide executive-level reporting on operational performance, KPIs, financials, projects, and risks.
• Anticipate client needs and recommend innovative workplace solutions.
• Ensure a hospitality-driven workplace experience that exceeds client expectations.

Vendor Management

Lead and manage multiple integrated service providers including, but not limited to:

• Janitorial
• Landscaping
• Pest Control
• Vertical Transportation
• Fire Life Safety
• Specialty Contractors
• Conduct regular vendor performance reviews and KPI assessments.
• Ensure all vendors meet contractual service levels and safety expectations.

Leadership

• Lead and develop facilities personnel and vendor teams.
• Foster a culture of accountability, collaboration, continuous improvement, and customer service.
• Coach team members through performance management and professional development.
• Promote operational excellence through standardization and best practices.

Hospitality & Workplace Experience

• Champion a hospitality-first mindset across all facility operations.
• Ensure executive spaces, conference centers, pantries, common areas, and amenity spaces consistently reflect the highest standards.
• Coordinate workplace services to support an exceptional employee and visitor experience.
• Partner with Workplace Experience, Events, Security, Engineering, and Food Services teams to deliver seamless operations.

Required Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or related field or the equivalent of 8–10+ years of Facilities Management experience
• Experience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments strongly preferred
• Experience managing Class A commercial office buildings
• Strong understanding of building operations and engineering systems
• Proven experience managing operating budgets and financial reporting
• Experience managing capital improvement projects
• Strong knowledge of preventive maintenance programs
• Demonstrated success managing multiple vendors and service contracts
• Experience working within highly regulated and compliance-driven environments
• Excellent verbal and written communication skills
• Strong organizational and project management skills
• Proficiency with Microsoft Office Suite, CMMS platforms, and financial management systems

Preferred Qualifications

• NYC commercial real estate experience
• Experience supporting trading floors or mission-critical facilities
• IFMA, BOMI, FMP, CFM, or RPA designation
• OSHA 30 certification
• Knowledge of NYC Local Laws and building compliance requirements
• Experience with IWMS/CMMS platforms

Core Competencies

• Financial Acumen
• Client Relationship Management
• Leadership & Team Development
• Hospitality Mindset
• Operational Excellence
• Regulatory Compliance
• Vendor Performance Management
• Strategic Thinking
• Executive Communication
• Problem Solving
• Project Management
• Risk Management
• Process Improvement
• Business Continuity Planning
• Customer Experience

Success Measures

The successful Facilities Manager will consistently:

• Deliver exceptional client satisfaction and workplace experiences.
• Maintain 100% regulatory and contractual compliance.
• Meet budget and forecasting targets while identifying cost-saving opportunities.
• Achieve operational KPIs for preventive maintenance, work order completion, and service delivery.
• Build strong partnerships with clients, vendors, and internal stakeholders.
• Foster a culture of accountability, safety, innovation, and continuous improvement.
• Ensure the facility operates with the reliability, professionalism, and attention to detail expected within a premier New York financial institution.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay