Responsibilities

As a Facilities Manager with Hines, you will have full responsibility and commensurate authority for the management of all maintenance and operations functions, budget, and assigned personnel at a leased site. Responsible for maintaining highest level of customer service by responding to client service requests dispatched through a central help desk, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include but are not limited to:

• Develop and maintain ethical, professional, and courteous relations with site occupants, contractors, and clients.
• Handle the administration and management of all activities related to interior maintenance, cleaning, and client service requests, including proper insurance certificates are on file for all vendors working on site.
• Manage all client service requests and communication to requestor and business unit manager. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely basis.
• Develop and maintain positive relations with all occupying business units. Meet with business unit representatives on a regular basis to dispense information related to facility support and solicit input.
• Support all project and move managers for construction and move projects including the provision for freight elevator scheduling, construction cleaning, file clean-outs, and move box delivery.
• Assist in support of special events planned by others in on-site dining, training, and meeting rooms.
• Coordinate efforts with landlord base building management to ensure effective resolution of issues affecting both the building and the organization.
• Inspect all facilities, identify discrepancies, and coordinate repairs.
• Provide information and direct input in major fiscal activities, including budget preparation, financial planning and variance analysis. Provide economic justification for expenses including bidding of large purchase and/or price evaluation.
• Ensure proper and timely payment of all accounts payable including the coding, verification of accuracy, approval and forwarding for payment.
• Submit monthly required reporting for the site, including metrics, project accomplishments and open issues.
• Develop and manage annual budgets and monthly variance reporting for the site.
• Review and approve vendor invoicing ensuring all required back-up has been provided.
• Comply with all company, client, and regional policies. 

Minimum Requirements include:

• Bachelor’s degree from an accredited institution in business administration, facilities management, or engineering preferred.
• Three or more years of related real estate/facilities work experience.
• Supervisory experience strongly preferred.
• P&L responsibility and budgetary experience.
• Successfully complete the Hines Property Management Training Program.
• Interact with employees, visitors and contractors with poise and diplomacy.
• Maintain a calm demeanor in emergencies.
• Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
• Speak before an audience with confidence, using appropriate communication skills/style.
• Demonstrate strong initiative and customer service orientation.
• Establish and maintain a cooperative working atmosphere among staff.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Perform numerical and financial calculations.
• Analyze and interpret various types of data in order to draw conclusions and solve problems.
• Demonstrate proficiency in Microsoft Office software.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters or major weather events.
• Transfer between properties and work overtime as business needs deem appropriate
• Compensation: $121,500 - $174,455