POSITION SUMMARY

The Facilities Manager is responsible for the full lifecycle of building operations, maintenance, and physical asset management at a newly delivered 1,140-unit residential rental building in Toronto. The building includes ground floor commercial/retail space; the Facilities Manager is the primary maintenance lead for both the residential and commercial components. This role leads the in-house maintenance team), manages all 3rd-party trade vendors, owns the preventive maintenance program, and serves as the primary emergency response lead. The Facilities Manager is a hands-on operational leader who ensures the building's systems, safety, and physical condition meet the highest standards across all uses.

KEY RESPONSIBILITIES

Maintenance Operations & Team Leadership

• Direct, schedule, and supervise the in-house maintenance team
• Manage the work order system: intake, prioritization, assignment, and close-out in the Station House app & Yardi
• Manage the builder deficiency program: track, escalate, and coordinate resolution of outstanding construction deficiencies across residential and commercial/retail spaces
• Dispatch in-house techs and 3rd-party trades in response to service requests and emergencies
• Establish and execute a comprehensive preventive maintenance program across all building systems
• Maintain up-to-date maintenance logs, inspection records, and service histories
• Ensure warranty documentation and asset lifecycle records are maintained
• Maximize the use of all building technology platforms, including the Station House app, for work order management, maintenance tracking, and vendor coordination; proactively explore and adopt new platform features to improve operational visibility and team efficiency

Commercial & Retail Space Maintenance

• Manage all maintenance, base-building systems servicing, and physical condition requirements for ground floor commercial/retail spaces
• Coordinate access and maintenance scheduling with commercial/retail tenants; respond to commercial tenant work requests in a timely and professional manner
• Ensure base-building services (HVAC, plumbing, electrical, fire-life safety) to commercial/retail units are maintained to the standard required under each tenancy agreement
• Ensure ground floor commercial/retail areas meet Ontario fire code, building code, and OHSA requirements as they apply to the landlord's obligations
• Liaise with the Senior Property Manager on commercial tenant requirements as leases are finalized and tenant fit-outs commence

Vendor & Contract Management

• Source, evaluate, and retain 3rd-party trade vendors (HVAC, fire-life safety, pest control, pool, elevator, plumbing, etc.)
• Prepare and negotiate service contracts; ensure all vendors carry required insurance and WSIB documentation
• Oversee pool maintenance contractor to ensure compliance with Toronto Public Health standards
• Schedule and quality-control all 3rd-party vendor work on-site
• Conducting vendor performance reviews and present findings to the Senior Property Manager
• Review and recommend approval for all maintenance and facilities invoices

Compliance & Safety

• Ensure all building systems meet Ontario fire code, electrical, elevator, boiler, and OHSA requirements
• Oversee and participate in all regulatory inspections and certification renewals
• Lead fire drills, emergency planning exercises, and evacuation procedure development
• Maintain WHMIS compliance and contractor safety standards on-site

Emergency Response

• Serve as primary on-call contact for all after-hours building emergencies
• Establish and maintain a 24/7 escalation protocol for the maintenance team
• Coordinate emergency response actions and communicate with tenants and Senior PM as required

QUALIFICATIONS

• Minimum 5 years of experience in building operations, facilities management, or a related trades/property maintenance role
• Experience managing a team and 3rd-party vendors in a multi-residential building of 500+ units preferred
• Experience with mixed-use or commercial/retail maintenance responsibilities is an asset
• Strong knowledge of Ontario Building Code, fire code, OHSA, and RTA maintenance obligations
• Proficiency with work order management systems (Yardi or similar)
• Certified Facilities Management Professional (FMP) or Facilities Management Certificate an asset
• Valid driver's license required
• Technical background in one or more building systems (HVAC, electrical, plumbing) strongly preferred

CORE COMPETENCIES

• Technical Building Systems Knowledge
• Team Leadership & Supervision
• Vendor & Contract Management
• Problem-Solving Under Pressure
• Preventive Maintenance Planning
• Safety & Compliance Mindset

COMPENSATION

The expected annualized base salary range for this position is$85,000 - $110,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, and relevant education or training.

Base salary is only one component of Hazelview's competitive total rewards package. Other offerings also include annual bonuses, recognition rewards program, comprehensive health and dental benefits, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, volunteering, summer flex days).

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. To learn more, please visit the following link:https://www.hazelviewproperties.com/about/sustainability