About the Role:As a CBRE Facilities Director, you will serve as the primary client contact for the delivery of facilities management services to oversee a Global Headquarters in the Houston area.
We're looking for an experienced Leader who will approach this role like a General Manager for a high-end hospitality or resort property. This 4 million + square foot campus is comprised of 16 buildings and sits on over 380 acres. It serves as the global HQ for one of the largest integrated fuels, lubricants and chemical companies in the world. The Facility Director will define what the experience feels like day to day.
This is a hospitality leadership role in a corporate environment that oversees facilities management as part of a wider remit. You'll set and hold the standard across every touchpoint in the building - from the arrival experience to executive dining, from the events calendar to how a work order gets closed, from HVAC preventative maintenance to emergency break-fix - with the precision and intentionality of the best hotels in the world.
The scope spans facilities, food & beverage, reception and visitor management, events and conference services, data center management, janitorial, security, mail, shipping & receiving, logistics, retail management, and technology. Some of those teams report to you directly, and you will manage hiring, goals, bonuses, and performance. Many don't - they're employed by vendor partners. You set the standard, enforce quality, and own every outcome regardless of who signs the paycheck. Think of it as conducting an orchestra where the musicians come from different ensembles but need to play as one.
You'll manage an operating budget in excess of $50 million, with full transparency to a client who thinks about money the way you'd expect from a multinational corporation. That means real P&L ownership: variance reporting, forecasting, cross-category tradeoffs, and the ability to connect every dollar to a tangible experience outcome.
You'll be working with a dedicated team with a strong sense of ownership, guiding them to implement innovations and drive savings for the client, without sacrificing the highest levels of customer service.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Client / Property Owner regarding all repairs and investment plans.
What You'll Do: - Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Review the client's strategic plans for appropriate staffing levels to meet expectations.
- property.
- Create action plans to improve financial positions. Manage negotiations for contract services.
- Meet with the client management team and appropriate departments to discuss status of the property, resolve any concerns and discrepancies.
- Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.
What You'll Need:• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
- Hospitality instinct built through direct hospitality industry experience - hotels, premium F&B, luxury events, or equivalent environments where the standard is felt, not just measured
- P&L ownership at $25M+ annually with demonstrated authority to make cross-category spending decisions
- People leadership at 50+ person scale
- Experience managing a demanding institutional client or ownership group at an executive level
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Winning in this role means:- The campus is talked about - by the client, by visitors, by the people who work there every day - as one of the best workplaces they've ever experienced
- You run a tight operation financially. The client trusts your numbers, trusts your judgment on where to spend and where to save, and sees the connection between what they're paying and what they're getting
- 500+ people from multiple employers operate as one team with one culture, and that culture is unmistakably yours
- Problems get surfaced and solved before the client finds them. When something does go wrong, the client's first instinct is to call you because they trust you'll handle it
- The people on your team are growing - you're building future leaders, not just filling shifts
You'll love this role and succeed at it if:- You are a hospitality person to your core. Not because it's on your resume, but because you can't walk through a lobby without noticing what's off. You've spent years in environments where every detail matters - hotels, restaurants, premium events - and you've internalized a standard that most people can't articulate but everyone can feel.
- You think about things from the numbers first. You're quick to frame any problem or opportunity in terms of its economic impact. You manage a P&L the way an owner would, not the way someone would who reports to the owner. You can hold your own in a conversation with a client about cost-quality tradeoffs.
- You know how to get results through people you don't directly control. You've managed outsourced teams, vendor partners, or multi-employer environments. You set expectations through contracts and KPIs, but you get results through relationships, trust, and relentless follow-up.
- You are a player/coach. You easily code-switch between a strategic conversation with the client's head of real estate and a coaching conversation with a reception lead about how to greet a VIP. You're on the floor every day, not behind a desk.
- You have high horsepower. You can own many things at once, dig into any topic - even ones where no one knows the answer - and get to a great solution quickly. A long to-do list energizes you.
- People want to follow you. Your teams go above and beyond not because you demand it, but because you lift people up. You're energizing to be around. You have a high standard and a warm way of holding people to it.
