Textron

EZGO Manager, Field Service & Branch Operations

Textron$80K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Supply Chain Management or related field required
  • 5+ years of relevant experience in operations management
  • Proficient in Microsoft Office Suite and experience with ERP/CRM software
  • Familiarity with SAP and Salesforce preferred
  • Prior mechanical experience with automotive or related equipment preferred

Responsibilities

  • Manage inventory of cars and parts; ensure monthly reconciliation for finance
  • Coordinate logistics for on-time deliveries with proper documentation for invoicing
  • Resolve customer complaints effectively to maintain positive relations
  • Build strong operational teams for effective branch administration
  • Oversee staging and preparation of shipments; report on operational efficiency
  • Establish world-class facility standards and strong safety culture
  • Direct field service employees and manage daily workload assignments
  • Ensure quality control for defective or warranty parts coming from the plant
  • Assist sales staff on service-related inquiries during customer engagements
  • Promote talent development through training and performance management
  • Foster a culture of respect and inclusion within the team

Benefits

  • Comprehensive health insurance
  • 401(k) plan with company matching
  • Generous paid time off and holiday schedule
  • Opportunities for professional development and training
  • Positive work environment promoting teamwork and respect
Full Job Description
Responsibilities:

  • Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance, including tournament fleet maintenance; sales short term leases, used cars and new cars.
  • In coordination with the Logistics department, ensure on-time and complete deliveries of all cars with strong communication activity to internal and external customers, while providing appropriate documentation for invoicing cost of goods sold.
  • Oversee positive customer relations by determining customer service needs and resolve all customer complaints in a timely manner.
  • Build strong teams to maintain all operational and administrative functions of the branch.
  • Direct the preparation and staging of all shipments to ensure quality product is produced through efficient and productive operations, report out efficiency metrics, fleet revenue for rentals and freight, weekly new and used car inventory.
  • Establish and maintain standards to achieve world class facilities and operations, including strong safety cultures where 5S actions are conducted daily and safety reviews happen weekly.
  • Direct field service employees, establish daily workload for team including deliveries, vehicle setup, final fleet inspections, and work assignments.
  • Provide the branch operations facility with defective or warranty procedures or parts as necessary to ensure the upmost quality coming from the plant to the customer.
  • Facilitate and assist with field service, branch and sales staff on service-related questions during customer proposals, deliveries, visits, or meetings.
  • Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.
  • Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.


  • Education: Bachelor's Degree in Supply Chain Management or related field required
  • Years of Experience: 5 or more years of relevant experience required
  • Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred
  • Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems.

Textron Careers

Joining Textron means becoming part of a global network of experienced professionals and leaders who are committed to driving innovation and excellence in various industries. At Textron, we offer a multitude of job opportunities that allow you to explore your potential and advance your career in a dynamic and supportive environment.

Work You’ll Do

At Textron, you will engage in meaningful work that makes a real impact. Whether you are in engineering, finance, manufacturing, or IT, every position contributes to our culture of innovation and leadership. Our team is dedicated to developing solutions that not only meet but exceed the needs of our customers across the globe.

Explore Our Diverse Opportunities

Textron is not just a company; it's a community where growth and development are encouraged. From entry-level positions to leadership roles, the diversity of paths available ensures that your career journey is uniquely yours. We offer professional development through a variety of training programs and mentorships, designed to enhance your skills and broaden your perspectives.

Internship Programs

Kickstart your career with a Textron internship. Our programs provide invaluable industry experience and a chance to see how your studies apply to real-world scenarios. Interns at Textron gain hands-on experience, work alongside seasoned professionals, and participate in projects that challenge and grow their skills.

Benefits and Culture

Textron is committed to the well-being and continuous growth of our employees. We offer competitive benefits packages that support the health, happiness, and security of our team and their families. Our culture is built on a foundation of respect, diversity, and inclusion, where everyone’s contribution is valued.

Join Our Team

We are always looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our Textron Jobs portal. We look for individuals who are passionate about making a difference and ready to contribute to our culture of excellence.

Leadership and Development

Prepare to lead at Textron. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and drive success. Through targeted training and hands-on experience, you’ll develop the leadership skills necessary to advance within the company.

Stay Connected

Keep up to date with the latest at Textron by subscribing to our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can put to use today—all from the people who work here.

Networking and Career Growth

Enhance your career through Textron’s extensive networking opportunities. Connect with colleagues and leaders through our internal platforms and community events, helping you to build relationships and advance your career.

Job Alert Emails

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Learn more about Textron
Size
33,000 employees
Market Cap
$14.6 billion
Industry
Net Income
$309 million
Founded
1923
5 Year Trend
-2.1%
Revenue
$11.6 billion
NASDAQ

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