As a Service Partner, you are the strategic steward of the client and their journey through owning relationships, driving delivery, and unlocking growth. You serve as the primary interface between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Your role blends strategic insight, operational excellence, and cross-functional leadership to elevate client success and internal alignment. You will serve as the primary point of contact for your clients, deeply understanding their business, industry, and goals. You’ll proactively guide them through onboarding, adoption, and renewal, while identifying opportunities to expand the partnership through upsell, cross-sell, and new use cases. Your leadership will be felt across internal teams, as you drive initiatives forward, resolve issues with urgency, and advocate for client needs at every level. This role requires a blend of strategic thinking, operational excellence, and strong interpersonal influence. You’ll lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment.
Key Responsibilities
- Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
- Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.
- Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
- Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
- Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals.
- Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations.
- Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.
- Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.
- Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance.
- Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings.
- Monitor account health and usage metrics to anticipate risks and drive retention.
- Communicate clearly across stakeholders and influence internal priorities to support client success.
- Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation.
- Serve as the escalation point for issues, feedback, and troubleshooting—both client-facing and internal for all components of products and services contracted for.
Qualifications:
- 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
- Manage multiple projects concurrently using excellent communication skills
- Proficient in Microsoft Office Suite of tools
- Focuses on the clients’ needs by establishing credibility and building relationships
- Takes actions and/or switches to alternate strategies in order to achieve goals
- Solid analytical, problem solving, and decision-making skills
- Strong written and verbal communication skills
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
