Job Description
The Expert Implementation Consultant leads complex, cross-functional software implementations with a high degree of independence, connecting the full patient care cycle - front-office, clinical, coding, and billing - to financial performance. This role plans and executes multi-department onboarding for enterprise and multi-site clients, mentors other Implementation Consultants, and serves as a trusted advisor to client leadership, escalating only genuine scope or design questions upstream.
Responsibilities- Lead end-to-end implementation for enterprise or multi-site clients, spanning registration, scheduling, documentation, coding, billing, and reporting workstreams
- Assess client operational and clinical maturity to identify where upstream gaps create downstream revenue risk
- Define and manage cross-workstream implementation plans, coordinating project management, technical, and sales teams
- Facilitate client leadership meetings and executive steering sessions, translating operational and technical concepts for non-technical audiences
- Identify and resolve delivery risk proactively, escalating scope or design questions to a solutions architect when requirements are not yet defined
- Mentor and train other Implementation Consultants on complex delivery patterns and client engagement
- Own client training strategy and lead refinement of onboarding materials across the implementation team
- Manage cross-workstream readiness and post-go-live transition to ongoing operations
- Support pre-sales scoping input on complex or multi-product opportunities when requested
Education: Bachelor's Degree or equivalent Technical / Business experience
Experience: 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience
Up to 80% travel may be required
Compensation Range:$92,972-$129,231
Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.
Visa Sponsorship is not offered for this position.
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