Intuit Inc

Expert Network Performance & Incentive Operations Leader

Intuit Inc • $196K — $265K *
San Diego, CA 92154In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in compensation operations, sales operations, or HR operations with a focus on performance measurement or incentive program management.
  • Ability to translate vague business goals into clear, structured KPIs.
  • Experience collaborating with Finance, HR, and business stakeholders on high-stakes operational programs.
  • Proficiency with performance tools like Workday or Salesforce-based ICM tools.
  • Strong data literacy for defining reporting requirements and translating business needs into specifications.
  • Exceptional documentation skills for maintaining an authoritative source of truth.
  • Sound judgment in resolving complex operational issues effectively.
  • Capability to operate strategically in a high-paced, seasonal work environment.

Responsibilities

  • Translate business strategy into measurable performance frameworks by defining role-specific KPIs.
  • Collaborate with Compensation and HR Business Partners to align KPIs with incentive payouts.
  • Establish metric weightings and rating thresholds aligned with role responsibilities.
  • Manage the process of translating performance data into proposed ratings.
  • Maintain authoritative documentation for all incentive programs and governance decisions.
  • Serve as the interface between governance decisions and operational execution.
  • Support the governance body with structured proposals and operational analysis.
  • Define and track performance reporting requirements, ensuring metrics reflect business needs.

Benefits

  • Competitive compensation package including cash bonus and equity rewards.
  • Strong pay-for-performance rewards approach.
  • Comprehensive benefits package as per company offerings.
  • Regular pay comparison analysis to ensure fair compensation across demographics.
Full Job Description
The Expert Network is Intuit's largest and most complex people organization, spanning full-time, SelectTime, and seasonal employees across multiple incentive plans, performance programs, and business segments. As the organization's scale and strategic ambition grows, so does the need for a dedicated leader to ensure that business strategy is reliably translated into measurable performance expectations - and that those expectations are tracked, rated, and connected to compensation outcomes with consistency and accountability.

The Performance & Incentive Operations Leader is a newly created role within the Service Delivery Group, established as part of a broader Expert Network Governance Framework for performance and compensation programs. This leader owns the end-to-end performance measurement infrastructure: from partnering with Service Delivery leaders to define what 'good' looks like in each role, to driving the build of the dashboards and frameworks that give managers real-time visibility, to maintaining the source-of-truth documentation that anchors every governance and payout decision. Compensation administration (calculation and payout execution) sits separately; this role is the upstream engine that makes that administration possible.

Responsibilities
What You'll Do

Translate Business Strategy into Measurable Performance Frameworks

  • Partner with Service Delivery leaders across Expert Network Service Delivery organizations to define role-specific KPIs that reflect current business priorities - including productivity, quality, adoption, and revenue contribution
  • Work with the Compensation Business Partner, HR Business Partner & Finance to determine which KPIs should be directly tied to incentive payouts, ensuring alignment between performance expectations and compensation design
  • Establish bonus qualifiers, metric weightings, and ratings thresholds calibrated to each role's responsibilities and expected outcomes
  • Oversee the process by which in-season performance data is translated into proposed ratings
Own the Living Record and Drive Governance Operating Rhythm

  • Build and maintain authoritative documentation for all Expert Network incentive programs - including plan design documents, eligibility lists, performance metric frameworks, and the history of approved amendments
  • Serve as the integration point between approved governance decisions and operational execution, ensuring that documentation accurately reflects what has been ratified and serves as the source of truth for audit purposes
  • Support the governance body - which includes Service Delivery Leaders, Total Rewards, HRBP, and Finance - by bringing structured proposals, clear documentation, and operational analysis to each governance checkpoint
  • Propose and track improvements to the E2E process flow across all five workstreams: Design & Approval, Talent Acquisition alignment, In-Season Tracking, EoS Ratings, and Bonus Administration
Define Performance Tracking Requirements and Enable Reporting

  • Define the business requirements for what needs to be tracked and how performance data should be structured, then translate those requirements into clear specifications for the technology and analytics teams who build and maintain the underlying tools and dashboards
  • Act as the accountable business owner for performance reporting - ensuring that what gets built reflects the right metrics, surfaces the right signals, and gives managers the visibility they need to act before end-of-season ratings cycles
  • Identify gaps in current data availability or tracking fidelity and partner with the right teams to close them over time


Qualifications
What You'll Bring

  • 7+ years of experience in compensation operations, sales operations, HR operations, or a closely related field - with demonstrated ownership of performance measurement or incentive program management
  • Strong ability to translate ambiguous business goals into structured, measurable KPI frameworks - you are as comfortable in a whiteboard session with business leaders as you are building a tracking model
  • Experience partnering across Finance, HR, and business stakeholders on programs with significant operational and financial stakes
  • Proficiency with performance and workforce tools (experience with Workday, Salesforce-based ICM tools, or similar systems a plus)
  • Strong data literacy and ability to define clear reporting requirements - you know what questions the business needs to answer and can translate that into specifications for the teams who build the tools
  • Exceptional documentation discipline; you understand that a well-maintained source of truth is a strategic asset
  • Excellent judgment about when to escalate and when to resolve - you are a steady, reliable operational presence in a complex environment
  • Ability to operate strategically in a fast-paced, seasonal environment - you can zoom out to see the bigger picture while staying on top of the operational details that keep programs running
  • Experience in a large, multi-workforce or seasonal workforce environment is a strong plus

Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

The expected base pay range for this position is:
San Diego $196,000 - $265,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

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Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

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Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

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Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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