Job Type
Full-time
Description
Seattle, WA | Mercedes-Benz | Previous automotive technician experience required | Premium luxury brand | Veterans encouraged to apply- Previous Service Technician/Mechanic or automotive repair experience is required! Proven dealership experience preferred.
The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.
Responsibilities:- Diagnosis and Repair:
- Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
- Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
- Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
- Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
- Repair and replace faulty components following service manuals and manufacturer specifications.
- Test repairs to ensure functionality and safety.
- Document all repairs and parts used on service orders.
- Customer Service:
- Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
- Provide accurate estimates and timelines for repairs.
- Keep customers updated on service progress and address any concerns promptly.
- Technical Skills and Knowledge:
- Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
- Stay up to date on new technologies and repair procedures through training and certifications.
- Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
- Proficient in using various diagnostic tools and automotive repair equipment.
- Maintain a clean and organized work area, adhering to safety protocols.
- Additional Responsibilities:
- May perform test drives to evaluate vehicle performance and diagnose issues.
- May research technical information and consult with colleagues or service manuals to solve complex problems.
- May recommend preventative maintenance services to customers.
- Contribute to a positive and efficient work environment within the service department.
- Other duties as assigned
Qualifications:- Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience. Mercedes-Benz brand experience preferred.
- Certifications: Valid driver's license with a clean driving record. Automotive Service Excellence (ASE) certifications is a strong plus. Mercedes-Benz OEM certification preferred.
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent problem-solving and critical thinking skills.
- Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
- Good communication and interpersonal skills to interact effectively with customers.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits of Working at Swickard:- Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
- Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Progressive pay plans: As your tenure increases and you complete more certifications, we'll pay you more!
- Paid manufacturer training - we'll pay to help you gain new certifications and advance your career with some premier manufacturers.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
Salary Description
$30-$50 per flat-rate hour DOE
