JP Morgan Chase & Co.

Experience Research Senior Associate

JP Morgan Chase & Co.$80K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in user experience research, familiarity with generative and evaluative methods
  • Skillful in quantitative and qualitative research methods like surveys and interviews
  • Strong grasp of user experience design principles, especially ethnographic impacts
  • Solid understanding of current research methodologies and their application
  • Experience collaborating with cross-functional teams to drive user-centric decisions
  • Proficient in AI experimentation throughout product development
  • Familiarity with iterative design processes involving constant testing.

Responsibilities

  • Conduct research studies to uncover customer needs and behaviors for product enhancement
  • Implement advanced methods (surveys, interviews, ethnography) to gather insights
  • Analyze data to identify patterns, providing actionable recommendations for design improvements
  • Collaborate with teams to integrate user insights into product development
  • Develop experience research strategies aligned with business goals and metrics
  • Stay informed on industry trends to enrich team insights.

Benefits

  • Opportunities for professional growth and continuous learning
  • Collaboration within cross-functional teams
  • Use of cutting-edge research methodologies
  • Contribution to major financial service improvements
  • Involvement in a leading and innovative financial institution.
Full Job Description
Job Description

Shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Business Banking Insurance, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.

Job responsibilities
  • Conduct and execute research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
  • Use advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
  • Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
  • Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
  • Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
  • Stay current with industry trends and incorporate knowledge into team insights


Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
  • Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
  • Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
  • Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
  • Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
  • Advocate and user of AI experimentation and solutions across the product development lifecycle
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts


Preferred qualifications, capabilities, and skills
  • Experience in the Insurance sector


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

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JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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