Overview

The Experience Improvement Advisor will be responsible for supporting the improvement project timelines, project logistics and process deliverables to ensure workgroup efficiency and compliance with project deadlines on high-level initiatives to optimize the effectiveness and productivity of the process and HCAHPS improvement strategy. This role will play an integral role in HCAHPS improvement projects, logistics management, progress analysis and accountability and, quantifying project scope as delegated by the director of patient experience performance improvement.

Responsibilities

A day in the life of an Experience Improvement Advisor with Hackensack Meridian Health includes:

• Responsible for carrying out and coordinating assigned initiatives and projects, potentially including numerous and diverse cross-functional teams.
• Works on project logistics to elevate the service levels and initiatives of the experience division.
• Supports surveillance opportunities to inform strategies and suggestions to address identified process gaps.
• Produces work products such as team charters, process maps, data collection, control charts, control plans and other documents required for team success.
• Provides reports as scheduled or requested for project surveillance and controls.
• Works closely with the project teams to develop project plans and is responsible for the coordination logistics for completion of projects within the set timelines.
• Provides status of project, utilizing benchmarks and graphs to define progress:
• Prepares departmental data and other types of reports as necessary utilizing Google Sheets, Google Slides or other office tools.
• Establishes the data driven process for project initiatives while managing the project logistics and project charters.
• Creates special reports for the project team upon request.
• Manages the logistical needs of the action planning, audits, monitoring and reporting for all projects and initiatives.
• Manages the life cycle of project components.
• Will be available to travel to project location/site to support project initiatives as needed.
• Adheres to the standards identified in the Hackensack Meridian Organizational & departmental Competencies.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor`s degree
• Experience in managing projects and logistics
• Ability to think strategically with strong analytical and problem solving and decision making skills.
• Excellent interpersonal, written and verbal skills
• Excellent Organization and time management skills
• Ability to work in a matrix environment
• Advanced level experience with Microsoft Office: including Word, PowerPoint, Excel, Visio, Projects, Google office tools, and other database tools.
• Exceptional customer service skills.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor`s degree in healthcare, management science/operations research, organizational development or statistics is preferred.
• Experience in project management utilizing LEAN and or SixSigma is highly desirable.
• Experience working in the healthcare industry is preferred.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting Minimum RateMinimum rate of $83,782.40 Annually Job Posting DisclosureHMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.