Description Location: UCHealth Admin 2450 Peoria - Aurora, CO
Department:Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)
Shift: Days
Pay: $33.82 - $50.73 / hour. Pay is dependent on applicant's relevant experience
This position is an onsite role and does not offer a hybrid or remote option
Summary:
Delivers educational and training programs to help staff provide a patient experience rooted in our mission to improve lives. Serves as a change agent for patient experience and focuses on continuous improvement and innovation.
Responsibilities:
Assists in the experience design process and execution and provides training and education in patient experience improvement for all levels of the organization.
Serves as the experience and innovation partner for dedicated regional facilities and leads all system patient initiatives, such as rounding, training, and service recovery.
Supports clinical and operational teamwork to improve patient experience, including the integration of process improvements across system.
Serves as regional facilitator for experience design initiatives and unit or department level experience improvement plans.
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
Requirements:- Minimum Required Education: Bachelor's degree in related field.
Minimum Experience: 4 years of relevant experience.
Employees are our number one asset.
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Recognition
- Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
- Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
- Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
Health and well-being
- Medical, dental and vision coverage.
- Access to 24/7 mental health and well-being support for employees and dependents.
- Discounted gym memberships and fitness resources.
- Free Care.com membership.
- Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
- Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
- Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
- Employer-provided short-term disability and long-term disability with a buy-up coverage option.
Retirement and savings
- 403(b) plan with employer matching contribution.
- Additional 457(b) plan may be available.
- Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.
Education and career growth
- UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
- Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
- Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
- Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
- Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
* Eligibility for some programs is based on an employee's scheduled work hours.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
Who We Are (uchealth.org)
