JP Morgan Chase & Co.

Experience Design Senior Associate

JP Morgan Chase & Co.$90K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in user experience design or related role focused on digital products
  • Proficient in design tools like Figma, Sketch, or Adobe Creative Suite
  • Experience in optimizing user experiences across web and mobile platforms
  • Ability to analyze data and generate actionable insights
  • Strong understanding of inclusive design principles and accessibility guidelines

Responsibilities

  • Design and develop solutions for interaction issues, ensuring consistency across platforms
  • Use information architecture to create user-centric designs that improve navigation and satisfaction
  • Conduct data-driven analyses to guide design decisions and derive insights
  • Work with teams to apply inclusive design and accessibility to products
  • Embrace iterative design, integrating user feedback to enhance overall experience
  • Analyze market trends and user behavior to support strategic design decisions

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
Full Job Description
Job Description

Job Description

As an Experience Design Senior Associate in Digital Channels, you will play a pivotal role in shaping customer experiences through consistent application of design across our ecosystem. Collaborating with cross-functional teams, you will leverage your expertise in UX and systems design, and provide guidance and direction in the patterns and interaction model of our products and services. As a core contributor, you will create engaging, user-friendly interfaces that elegantly communicate complex concepts to a diverse audience. You will champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities
  • Create screen mock-ups, user flows and prototypes (as needed) to communicate and learn about your designs.
  • Create design documentation (wireframes, ADA and development specifications, prototypes) for the development of customer facing products.
  • Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
  • Help define a design system and language and advocate its application across different products and platforms.
  • Be an active member of a larger design team, participate in design critiques and peer reviews.
  • Collaborate with product managers, executive and brand/marketing stakeholders to realize your designs.


Required qualifications, capabilities, and skills
  • Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma).
  • Previous experience with collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers.
  • Self-directed in both planning and structuring work, and executing at expected levels of quality.
  • Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping.
  • Ability to communicate complex concepts to non-design audiences using evidence and clear storytelling.
  • Ability to show how your understanding of technical constraints and opportunities informed your design solutions.


Preferred qualifications, capabilities and skills
  • Understanding of systems design and/or prior experience leveraging design systems.
  • Advocate for Accessibility Guidelines and Inclusive Design practices.
  • Previous experience with shipping successful digital products, demonstrating user and human-centered design approaches.
  • Demonstrated understanding of how design connects with broader business value.
  • Demonstrated ability to handle multiple priorities/deadlines without compromising quality.


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

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Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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