The Travelers Companies, Inc

Experience Design Lead: Bond and Specialty Insurance

The Travelers Companies, Inc • $109K — $180K *
Hartford, CT 06106In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience.
  • Five years of related experience.
  • Solid experience in UX/experience design, including research, strategy, and end-to-end delivery.
  • Strong design thinking skills in a multi-platform environment.
  • Experience designing AI-powered product experiences.

Responsibilities

  • Drive strategic design decisions early in the product development process.
  • Lead research and design efforts for experience solutions across various platforms.
  • Advocate for user insights to inform and influence design direction.
  • Conduct mixed-method user research and usability testing to glean actionable insights.
  • Guide collaborative activities with stakeholders to ensure human-centered designs.

Benefits

  • Health insurance for employees and eligible family members from day one.
  • 401(k) matching contributions and a pension plan funded by Travelers.
  • Minimum of 20 days Paid Time Off plus nine paid holidays annually.
  • Access to a comprehensive wellness program including mental health services.
  • Encouragement and support for community volunteering and charitable contributions.
Full Job Description
Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$109,300.00 - $180,200.00

Target Openings

1

What Is the Opportunity?

Travelers' Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers, agents, employees, and partners. This Lead Experience Designer will provide design expertise and leadership within the Management Liability Value Stream, contributing to experience vision and strategy while collaborating with product, engineering, data, and business stakeholders to deliver unified, inclusive, and valuable experiences for customers, agents, policyholders, and employees. You'll work across a mix of established platforms and newer, AI-powered tools and capabilities - helping both to modernize legacy systems with AI-driven enhancements and to shape net-new, AI-native experiences from the ground up. This work spans underwriting, broker, and policyholder-facing experiences, sometimes within the real constraints of existing systems, competing priorities, and multiple initiatives running in parallel. With guidance and strategic direction from Experience Design (XD) leadership, you will turn insights into actionable observations, define and implement service and product solutions across one or more channels, and develop your skills. Applicants must be authorized to work for ANY employer in the US.The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.What Will You Do?
  • As the practice matures, XD is deliberately moving earlier into the process - from validating decisions after they're made to shaping strategy and priorities from the start. You'll be expected to help drive that shift.
  • Provide design expertise across initiatives, supporting product and journey vision and strategy, and contributing to organizational decision-making - earlier in the process, not just after direction is already set.
  • Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals, etc.) guided by established design objectives, principles, and standards.
  • Plan and execute mixed-method user research and usability testing; lead synthesis and insights generation; analyze and communicate results and recommendations to stakeholders - and advocate for those findings to inform decisions before they're locked in.
  • Guide collaborative activities with end users, business, and technology partners, and outside partners, integrating a human-centered focus informed by research-based insights and design exploration.
  • Communicate design direction and rationale clearly; solicit and synthesize feedback; support prioritization across a fragmented, multi-stakeholder environment.
  • Apply accessibility standards including WCAG and Travelers Digital Accessibility Policy, integrating inclusive design principles and demonstrating familiarity with accessibility testing tools such as Axe and screen readers.
  • Apply the Travelers Design System and Agile methodology, demonstrating design phases using the Human-Centered Design Double Diamond approach.
  • Leverage experience strategy and design to enhance business outcomes; identify missed opportunities and areas where experiences no longer align with goals, particularly where legacy constraints limit what's currently possible.
  • Contribute to the adoption of improved tools, methods, and processes within the XD practice.
  • Ensure all design work is aligned with brand guidelines and standards, maintaining a high bar for quality and consistency across projects.
  • Manage multiple concurrent projects across different platforms and initiatives, prioritizing tasks to meet deadlines in a fast-changing environment.
  • Stay current on industry trends and best practices in experience design, particularly in AI-powered product design, and apply them to advance the practice.
  • Participate in and contribute to Experience Design Community events, sharing knowledge across value streams and the broader enterprise.
  • Continuously learn, adopting emerging tools, methods, and processes; embody a growth mindset and actively seek personal development.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Five years of related experience.
  • Solid experience in UX/experience design, including research, strategy, and end-to-end delivery
  • Demonstrated ability to collaborate effectively with cross-functional partners across legacy and modern systems
  • Strong design thinking and ability to work across complex, multi-channel, multi-platform environments
  • Comfort operating with ambiguity and shifting priorities, and advocating for research-driven decisions within an evolving organization
  • Interest and experience in designing AI-powered or AI-augmented product experiences
  • Strong communication and stakeholder presentation skills
  • Knowledge of AI-enabled product design.


Knowledge of most of the following, with proficiency in application of three or more:
  • Design research
  • Information architecture
  • Interaction design
  • Visual design
  • Service design
  • Presentation and communication
  • Collaboration and facilitation skills
  • Prototyping
  • Accessibility
  • WCAG 2.1


What is a Must Have?
  • Bachelor's degree or its equivalent in work experience.
  • Four years of related experience.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

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Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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