WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence. The Executive Support Lead, Amercias is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders. What you'll be doing: Service Delivery & Operations • Lead the delivery of executive support services across the region ensuring consistency, quality and accountability • Maintain regional operational standards aligned with the global Executive Support strategy • Provide direct executive technology support to assigned executive stakeholders, acting as a senior escalation and support resource where required • Ensure resources and office coverage are aligned with executive demand and business priorities • Drive adoption of agreed service processes, support methodologies and operational best practices • Ensure support services meet business expectations and agreed service commitments • Oversee the effective management and lifecycle of technology assets and stock • Lead regional delivery of executive technology programmes, onboarding initiatives and service enhancements • Contribute to the development of global Executive Support standards and operating model • Develop and maintain strong relationships with executive stakeholders and key business partners • Ensure regional compliance with technology, security and governance requirements Team Leadership & Capability Development • Lead, coach and develop Executive Support Specialists within the region • Drive a culture of accountability, ownership, professionalism and customer excellence • Support workforce planning, recruitment, onboarding and capability development • Develop specialist expertise across executive support disciplines including AV, collaboration, mobility and onboarding Service Governance & Continuous Improvement • Establish regional service governance, reporting and performance management processes • Monitor service performance and identify opportunities to improve the executive experience • Identify trends, risks and recurring issues affecting executive stakeholders • Implement service improvements that enhance efficiency, consistency and stakeholder satisfaction • Drive a proactive approach to issue prevention and service improvement across the executive population • Ensure executive incidents and priority service requests receive appropriate oversight and prioritisation What you'll need: Skills / Experience Requirements • Strong people leader with experience in building high performing support teams • 5+ years' experience supporting senior executives, C-suite leaders, board members, or equivalent executive stakeholders • Executive focused with exceptional stakeholder management and relationship building skills • Calm and effective during high-pressure situations and executive escalations • Excellent communicator, capable of influencing both technical and non-technical audiences • Professional, discreet and highly trusted when operating within executive environments Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We aim to create a culture in which people can do extraordinary work Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details. $100,000-$230,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.