The Hartford Financial Services Group, Inc

Executive IT Support Sr Analyst

The Hartford Financial Services Group, Inc • $96K — $144K *
Hartford, CT 06106In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT or related field, or equivalent experience
  • Minimum of 7 years of experience in IT support or executive support
  • Experience supporting senior leaders
  • Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking
  • Strong problem-solving and communication skills
  • Ability to manage priorities in high-pressure environments

Responsibilities

  • Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams
  • Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity
  • Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization
  • Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security
  • Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation
  • Partner with engineering teams, Workplace Services, and external vendors to implement solutions and enhance service delivery
  • Build strong, trusted relationships with executives, executive assistants, and key stakeholders

Benefits

  • Full-time onsite position with a collaborative work environment
  • Opportunity to support high-level executives in a dynamic setting
  • Engagement in cutting-edge technology and continuous improvement initiatives
  • Participation in after-hours support and on-call rotation for enhanced service delivery
Full Job Description
Sr Analyst Client Tech - IC07CE

We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.

Key Responsibilities:
  • Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams
  • Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity
  • Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization
  • Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security
  • Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutions
  • Partner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service delivery
  • Build strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent support
  • Support executive onboarding and offboarding activities, including device setup, account provisioning, and access management
  • Participate in testing and rollout of new technologies to ensure seamless adoption within the executive environment
  • Conduct regular audits of conference rooms and executive technology to identify improvement opportunities
  • Adapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environment
  • Contribute to ongoing projects, initiatives, and continuous improvement efforts
  • Travel up to 10% to support other office locations and offsite events
  • Provide after-hours support through participation in an on-call rotation


Qualifications:
  • Bachelor's degree in IT or related field, or equivalent experience
  • Minimum of 7 years of experience in IT support or executive support
  • Experience supporting senior leaders
  • Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking
  • Strong problem-solving and communication skills
  • Ability to manage priorities in high-pressure environments


Preferred Skills:
  • Experience in enterprise executive support environments
  • Familiarity with IT service management practices
  • Experience supporting board or high-visibility events
  • Experience with endpoint and monitoring tools
  • Proactive mindset with continuous improvement focus


Full-time onsite 5 days a week in Hartford, CT with occasional travel and after-hours support

Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$96,000 - $144,000

Full-time onsite 5 days a week in Hartford, CT with occasional travel and after-hours support

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at The Hartford Financial Services Group, Inc. Join us at The Hartford—where careers thrive and futures are made.
Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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