Your JobSeeking an Executive IT Support Specialist to join our Wichita, KS team. This role will resolve Executive-level and VIP IT issues-either independently or in collaboration with vendors, Koch Capabilities, and Facilities teams. The ideal candidate demonstrates a strong sense of urgency, exceptional verbal and written communication skills, and a passion for owning issues through to completion.
Our TeamThis position will be responsible for resolving all Executive IT & VIP support issues independently or with any Vendor/KOCH Capabilities/Facilities team. The Executive IT Support Team's vision is "To provide unparalleled support for our customers by providing quick, efficient, and economic solutions while communicating effectively and rapidly in any environment and owning all tasks to completion."
What You Will Do- Perform daily IT administration tasks for executive environments, including user account provisioning, access controls and resource allocation
- Conduct system administration activities: manage and maintain server, workstation and network configurations; apply software updates, patches and security baselines
- Provide advanced IT operations support-incident management, root-cause analysis and remediation for critical executive systems
- Independently troubleshoot and resolve complex break-fix issues at the deskside level; deliver remote support via phone or chat
- Support Apple ecosystems (macOS, iOS): configure, troubleshoot and repair Macs, iPhones and iPads
- Diagnose and correct hardware failures on desktops, laptops and peripherals; coordinate warranty or vendor repairs as needed
- Plan, lead and execute technical rollouts, office moves, infrastructure upgrades and small-to-medium IT projects, ensuring scope, schedule and budget adherence
- Develop, document and maintain Standard Operating Procedures (SOPs), knowledge-base articles and customer-service guidelines for Executive Desktop Services
- Collaborate with senior executives and end users to gather requirements and propose scalable technical solutions
- Maintain proactive communication with stakeholders: provide status updates, exercise independent judgment and offer alternative solutions
- Triage, prioritize and resolve incoming support requests (phone, voicemail, email, walk-ins, ticketing system) for executives and VIPs
Who You Are (Basic Qualifications)- Experience in deskside IT support or system administration
- Working knowledge and experience with Active Directory and Azure AD administration
- Experience administering, configuring, and troubleshooting Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune.
- Hands-on experience with Apple hardware (Mac, iPhone, iPad)
- Familiarity with standard desktop imaging, software deployment and driver management
- Ability to confidently engage with C-Suite executives
- Solid understanding of network fundamentals and enterprise IT infrastructure
- Ability to respond to on-call rotations (holidays/weekends)
- Working knowledge of current Koch software support tools
What Will Put You Ahead- Experience managing projects to completion
- Prior support experience with C-Suite executives or VIPs
- Experience and ability to partner and engage with vendor management
- Relevant certifications (Apple ACSP/ACMT, Microsoft 365 Modern Desktop Administrator)
- Experience with service-management tools (ServiceNow, Jira, etc.)
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We AreKoch Inc. creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs 120,000+ employees across the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
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