Orlando Regional Healthcare

Executive Healthcare Liaison-Orlando-Executive Health Program

Orlando Regional Healthcare • $75K — $95K *
Orlando, FL 32828In-Person
Healthcare
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare, business, communications, or related field preferred.
  • High school diploma with 4 years of related experience may substitute for degree.
  • Experience in hospital systems, private practice networks, or academic medical centers preferred.
  • Knowledge of EMR/EHR systems and healthcare operational workflows.
  • Familiarity with patient satisfaction metrics (e.g. Press Ganey, HCAHPS).

Responsibilities

  • Serve as primary liaison for executive patients, VIP clients, and referring providers for quality care.
  • Collaborate with physicians and clinical teams to ensure timely care access and issue resolution.
  • Represent executive leadership to reinforce values and improve service delivery.
  • Identify opportunities to enhance patient experience and satisfaction for high-profile patients.
  • Engage in business development and community initiatives aligned with organizational goals.
  • Track service metrics and patient feedback to inform improvements.
  • Coordinate with marketing for outreach and branding efforts.

Benefits

  • Free education programs to foster career growth.
  • Well-being services for employees and families.
  • Immediate access to benefits upon hiring.
  • Flexible working options to support work-life balance.
Full Job Description
Position Summary

Orlando Health Physician Associates-Executive Health Program

The Executive Healthcare Liasion serves as a strategic partner and point of contact between executive leadership, clinical teams, and high-profile patients, facilitates exceptional patient experiences and ensures seamless coordination across departments. This role manages
executive-level relationships, enhances patient satisfaction, and supports healthcare business development initiatives.

The address is 1222 South Orange Avenue, 5th floor, Orlando, FL 32806

The hours are Monday - Friday, 8am-5pm

Responsibilities

Essential Functions:
  • Serves as the primary liaison for executive patients, VIP clients, and referring providers to coordinate personalized, high-quality care experiences.
  • Works closely with physicians, clinical teams, and administrative staff to ensure timely access to care and resolve complex issues.
  • Acts as a representative of executive leadership to reinforce organizational values, improve service delivery, and support communication efforts.
  • Proactively identifies opportunities to enhance patient experience and satisfaction for high-profile populations.
  • Participates in business development, strategic planning, and community engagement initiatives that align with the organization's goals.
  • Monitors and tracks service metrics, patient feedback, and trends to inform process improvement efforts.
  • Coordinates with marketing and communications teams to support outreach, branding, and community presence.
  • Maintainsstrict confidentiality and professionalism in all interactions and ensures compliance with HIPAA and healthcare regulations.
  • Oversees the collection of data, including billing charges.
  • Manages and expedites the scheduling of all appointments and testing for executives at Orlando Health.
  • Obtains and sends the executive's medical records to the appropriate location.
  • Provides reliable accessibility to the executive, ensuring timely support and responsiveness to all needs.
  • Stays in direct contact with providers regarding the executive, ensuring proper communication about questions or follow-up visits.
  • Researches and determines the best and most expeditious way for the executive to be seen at any Orlando Health or non-Orlando Health specialty.
  • Assists executive's immediate family members and front office staff with clinical specialist appointments, as needed.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Performs all other duties assigned.

Other Related Functions:
  • Collaborates routinely with Orlando Health Cardiology and other specialty teams.

Qualifications

Education/Training:
  • Bachelor's degree is required. Preferred fields of study include healthcare, business, communications, or a related field.
  • High school diploma or equivalent and four (4) years of directly related work experience may substitute for the bachelor's degree (in addition to the requirements listed in the experience section).

Licensure/Certification:
  • None.

Preferred Experience:
  • Experience in hospital systems, private practice networks, or academic medical centers.
    Preferred Skills:
  • Knowledge of EMR/HER systems and healthcare operational workflows.
  • Familiarity with patient satisfaction metrics (e.g. Press Ganey, HCAHPS)

About Orlando Regional Healthcare

Orlando Health is a not-for-profit healthcare organization with multiple facilities in the Orlando, Florida area. The organization includes Orlando Regional Medical Center, Arnold Palmer Hospital for Children, Winnie Palmer Hospital for Women & Babies, Dr. P. Phillips Hospital, South Seminole Hospital, and Health Central Hospital. Orlando Health was founded in 1918 and is headquartered in Orlando, Florida. The organization provides a wide range of medical services, including cancer care, cardiology, emergency care, neurology, orthopedics, pediatrics, and women's health.
Learn more about Orlando Regional Healthcare
Size
20,000 employees
Industry
Healthcare
* Ladders Estimates

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