Position Summary & Primary Responsibilities:The
Executive Director plans, organizes, and directs the day to day business operations of the community. This
position has accountability for budgeting and financial management, as well as all community business and
hospitality services, including customer relations, concierge, food and beverage, active life, health and
wellbeing, and environmental services. Together they ensure seamless integration of gracious living, hospitality
and a commitment to unsurpassed holistic care and wellbeing.
The Executive Director is responsible for providing exceptional customer service, utilizing courtesy, dignity, and
respect in all of the following responsibilities:
- Leads, implements, sustains and rewards a culture of wellbeing, teamwork, and respect for residents
and team members - Along with the home office and community leadership teams, hires, retains, and leads a team of health
care, hospitality and business team members - Along with leaders from other Waters' communities, works closely with corporate operations to develop
and implement streamlined and consistent processes across the enterprise - Manages community budget, including labor standards and community level expenses, understands and
manages profit-loss statements, maximizes revenues and manages expenses - Along with the Senior Living Consultant, ensures revenue and occupancy goals are achieved
- Supports the Director of Health and Wellbeing in financial, human resources, and customer service areas
- Works closely with food and beverage leadership to ensure high quality and exceptional customer
service and ambience in our restaurant and café - Addresses escalated resident or guest complaints to ensure the highest level of customer service
- Works with other community leaders to coordinate and manage special events
- Along with other leaders, manages and carries out inspections of community/services, ensures
compliance with licensing laws, health and safety, and other statutory regulations
Education & Experience - Currently licensed as an Licensed Assisted Living Director in the state of Minnesota, or ability to obtain
required - Bachelor's degree in health care, hospitality services, finance, or related field preferred
- Minimum of three years' of relevant experience in customer-oriented leadership
- Previous experience in senior services preferred
Knowledge, Skills & Abilities- Possess compassion for and commitment to hospitality and service in elderly care
- Demonstrated ability to manage budgets, profit and loss statements, maximize revenue and manage
expenses - Commitment to customer service and team member/ resident wellbeing
- Strong leadership and management skills, including effective relationship building, business acumen and
communication
