Morgan Stanley Wealth Management Technology (WMT) is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office.
The Reliability Operations (RO) within WMT is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support, monitoring systems alerts, and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure any repetitive tasks are packaged to remove any element of risk.
The Reliability Operations team partners closely with WM business teams as well as the broader WM Tech organization and firmwide end user, network and risk technology organizations. The team is responsible for maintaining the stability, resilience, and performance of the technology platforms that support WM business. This role focuses on ensuring systems deliver first class client, investment and regulatory outcomes consistently, resiliently, sustainably and effectively.
Primary Responsibilities
- Own the end-to-end health and stability of production applications used across the WM Tech footprint intraday and in overnight batches (Architecture, Operations, Risk)
- Lead incident, problem, and crisis management including cross-functional war rooms and senior-level communication.
- Drive implementation of operational controls, monitoring, observability, and capacity-management practices.
- Oversee change management, readiness assessments, and production transition for new technology capabilities.
- Establish and manage SLAs, KPIs, and operational dashboards to track technology performance and provide high degree of transparency to the business.
- Lead root-cause analysis and ensure remediation plans are completed and measured.
- Build strong partnerships with the broader IM Tech organization and the MSIM business organization.
- Manage and develop a cross regional team and foster a culture of accountability and operational excellence.
- Oversee vendor performance and adherence to service standards.
Skills Required
- Bachelor's degree, with 12-18+ years in technology production management or related roles in financial services.
- Deep understanding of front-to-back asset-management workflows, trading systems, and data platforms.
- Demonstrated leadership in mission-critical technology operations and incident management.
- Demonstrated leadership in driving SRE practices across a technology stack leading to improved production stability.
- Demonstrated high degree of taking accountability for client outcomes, rigor, humility & partnership.
- Strong understanding of global client-service expectations and regulatory frameworks.
- Excellent communication skills with experience presenting to senior leadership.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to lead cross-regional teams and influence stakeholders globally.
- Familiarity with monitoring, observability, automation, and cloud/DevOps concepts preferred.
Expected base pay rates for the role will be between $195,000 and $215,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
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