Position Summary The Executive Director serves as the community's senior leader and is responsible for the overall success of operations, resident satisfaction, employee engagement, financial performance, regulatory compliance, sales, marketing, and census growth.
Reporting directly to the Regional Vice President of Operations, the Executive Director leads all departments to ensure the community delivers exceptional care, hospitality, and service while achieving operational and financial goals.
The ideal candidate is a strategic leader with a strong business acumen, a passion for serving seniors, and a proven ability to build and develop high-performing teams.
Key Responsibilities Community Leadership - Provide overall leadership for all community operations
- Create a positive, resident-focused culture built on service excellence
- Drive employee engagement, accountability, and team development
- Ensure an exceptional experience for residents, families, and visitors
- Promote Pegasus Senior Living's mission, values, and culture
Financial & Operational Management - Manage community budgets, expenses, and profitability
- Drive occupancy, revenue growth, and census development
- Analyze business performance metrics and implement strategic initiatives
- Ensure operational efficiency across all departments
- Achieve and exceed key performance indicators and financial objectives
Sales & Marketing Leadership - Partner with sales teams to increase occupancy and community visibility
- Support lead generation, prospect engagement, and move-in conversions
- Build relationships with referral sources, healthcare providers, and local organizations
- Champion the community brand within the market
Team Development - Recruit, hire, coach, and retain top talent
- Lead and develop department managers and frontline staff
- Foster a culture of learning, accountability, and professional growth
- Promote high associate satisfaction and retention
Compliance & Quality Assurance - Ensure compliance with all federal, state, and local regulations
- Maintain licensing standards and survey readiness
- Oversee resident safety and risk management initiatives
- Ensure quality care and service standards are consistently achieved
- Support emergency preparedness and safety programs
Qualifications Required - Associate degree or equivalent leadership experience
- Minimum 5 years of leadership experience in senior living, healthcare, hospitality, or multi-department operations
- Proven success managing budgets, financial performance, and occupancy goals
- Experience recruiting, developing, and retaining large teams
- Strong communication, leadership, and relationship-building skills
- Ability to lead multiple departments and drive organizational success
Preferred - Bachelor's degree in Business Administration, Healthcare Administration, Hospitality Management, or a related field
- Previous experience as an Executive Director, Administrator, General Manager, or Community Director
- Senior Living, Assisted Living, Memory Care, Skilled Nursing, or Healthcare Operations experience
- Experience managing P&L responsibilities of $1M-$3M+ annually
- Multi-site or regional leadership experience
Ideal Candidate Background Candidates with experience in the following roles are encouraged to apply:
- Executive Director
- Senior Living Administrator
- Assisted Living Administrator
- Community Director
- Healthcare Administrator
- General Manager
- Regional Director
- Director of Operations
- Nursing Home Administrator
- Multi-Site Operations Leader
- Hospitality General Manager
What Makes You Successful Strategic Business Leadership - Strong financial acumen and budget management skills
- Ability to drive occupancy, revenue, and operational performance
- Experience balancing resident satisfaction with business objectives
Exceptional Leadership - Servant-minded leadership approach
- Ability to inspire, motivate, and develop others
- Strong conflict resolution and decision-making skills
- High emotional intelligence and professional judgment
Commitment to Excellence - Passion for serving seniors
- Focus on creating a culture of accountability and engagement
- Dedication to delivering exceptional resident and family experiences
- Continuous learner with a growth mindset
Join Pegasus Senior Living If you are a passionate leader looking to advance your career with a respected and growing senior living organization, we invite you to apply today.
Help us create a community where residents thrive, associates grow, and every day is an opportunity to make a meaningful difference.
