Executive Director - Operations (Springfield Community Critical Access)

Mercy

$120K — $150K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience; must have 5 years of healthcare leadership or 10 years without a degree.
  • Strong verbal and written communication skills are essential.
  • Experience in managing accounts receivable and understanding financial statements is required.
  • Proven ability to establish and maintain relationships with physicians and healthcare staff.
  • Familiarity with healthcare regulations such as CLIA, OSHA, and NCQA is beneficial.

Responsibilities

  • Oversee primary care, surgery, and specialty operations with a focus on patient and physician satisfaction.
  • Develop and implement strategic initiatives for business growth within the clinic.
  • Ensure financial performance of clinic operations and present financial reports to management.
  • Participate in system-wide committees and task forces as needed.
  • Actively engage with the community and represent the clinic in local initiatives.

Benefits

  • Integration of Mercy Values—Dignity, Justice, Service, Excellence, and Stewardship—in management approach.
  • Flexibility to work independently and travel to various clinic locations.
  • Opportunity to contribute to patient safety and compliance initiatives.
  • Involvement in community service and local healthcare development.
  • Collaboration with a diverse team of healthcare professionals.
Full Job Description
Overview Accountable for Primary Care, Surgery, Medical Specialty and hospital-based operations within Mercy Clinic with specific emphasis to be placed on patient satisfaction, physician satisfaction, co-worker satisfaction, business growth and development, and quality. Responsible for the financial performance of offices and the presentation of financials to physicians & managers. Also responsible for strategic operations and initiatives within Mercy Clinic such as regional hospitals, market development, relations, Clinic acquisitions and development, patient safety, risk management and compliance. Also serves on system wide committees and task forces as assigned. Position requires the ability to communicate effectively with physicians, senior management, and co-workers. Position will require travel on a daily basis to clinic locations. Must be a self-starter and able to work independently. This person will take an active role in the communities in which they service. The incumbent in this position shall integrate the Mercy Values of Dignity, Justice, Service, Excellence and Stewardship into his/her management style. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Education: HS diploma and Bachelor's Degree or equivalent experience in lieu of degree, as outlined below. Licensure: None required. Experience: Five (5) years of healthcare leadership experience for those meeting degree requirements. In lieu of degree, 10 years of leadership experience in an applicable healthcare setting. Certifications: None required. Other: Skills, Knowledge, and Abilities: Strong verbal and written communication skills. Ability to communicate clearly and establish and maintain working relationships with physicians, staff and the public. Ability to organize. Able to meet deadlines. Self-motivated. Ability to analyze balance sheets and income statements. Experience in managing accounts receivable. Working knowledge of CLIA, OSHA, NCQA and other accrediting bodies. Working Conditions, Mental and Physical Requirements: Travel. Preferred Education: Preferred Master's degree

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