Qualifications

• At least 2 years of management, supervisory, or administrative experience in the last 5 years.
• Excellent oral and written communication skills.
• Professional demeanor and appearance are required.
• Strong skills in client relations and customer service.
• Demonstrated people management and team networking abilities.
• Outstanding organizational and time management skills.

Responsibilities

• Manage daily operations of the agency.
• Delegate responsibilities to employees as needed.
• Develop company goals and organizational objectives.
• Conduct reviews of client satisfaction according to policy.
• Stay informed about regulations and standards in personal service agencies.
• Encourage cooperation and communication among departments.
• Enhance employee performance through training and motivation.
• Set performance goals with supervisors and evaluate their success.
• Engage in planning for client care and public relations programs.
• Oversee fiscal activities including budget management and funding development.
• Coordinate special activities like workshops and conferences.
• Monitor documentation and reporting systems for compliance and review.
• Collaborate with staff to create policy focused on client care.
• Ensure client needs are met through effective care delivery.
• Uphold client rights and ensure compliance with laws and policies.
• Verify sufficient personnel qualifications to implement service plans.
• Ensure accuracy in public information and activities.
• Implement performance improvement initiatives.

Benefits

• Opportunities for professional development and training.
• Supportive work environment focused on teamwork.
• Involvement in strategic planning and decision-making.
• Hands-on leadership role with direct influence on client care.
• Engagement with community relations and public outreach.