Job Summary:Revance is seeking a hands-on, strategic leader to own the ongoing support, enhancement, and roadmap for our commercial and enterprise application portfolio. Reporting to the CTO, the Executive Director, Head of Commercial & Enterprise Applications is accountable for the health, scalability, and continuous improvement of the systems that run our commercial and business operations, including the Salesforce platform (Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud, Commerce Cloud), life sciences CRM (IQVIA OCE), ERP (Aptean Ross), contact center (Five9), payment gateways, and sales training and marketing applications (Allego, Docebo, Exfluential, and others). This is a player-coach role for a thought leader who builds best practices for scale, engineers quality in at the source, and drives toward a "zero incidents" support model.
- Reporting to: Chief Technology Officer
- Location: Nashville, TN; Dallas, TX; Los Angeles, CA; San Francisco, CA; or Johnson City, TN onsite (hybrid)
- Salary: *$225,000-$250,000 + performance bonus + equity
*The final salary offered will depend upon factors that may include but are not limited to the quality and length of experience, education, and geographic location.
What You'll Do:Platform Ownership- Own the Salesforce platform end to end, spanning Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud and Commerce Cloud, together with the life sciences CRM (IQVIA OCE) that the field force runs on. This platform is the core of the portfolio and the largest part of the role.
- Ensure the CRM and Salesforce technology stack is architected to scale with a dynamic commercial business: a platform that absorbs new products, channels, geographies and commercial models without a rebuild, supported by a clean data model, configuration standards and disciplined release practices.
- Drive tighter integration across the portfolio so the platforms operate as one system rather than a set of connected tools, creating a seamless experience for the field, for customers, and for the practices we serve.
- Lead the implementation of new commercial technology, including Salesforce Commerce upgrades and the next wave of platform capability, from business case through delivery and adoption.
- Own the ERP (Aptean Ross) and the order to cash flow it supports, ensuring the commercial front end and the ERP back end operate as a single process from quote through order, fulfillment, invoice and cash.
- Own the remainder of the portfolio: contact center (Five9), payment gateways, and sales training and marketing applications.
Delivery & Partnership- Lead and grow a team of business analysts, functional experts, solution architects and project managers; set clear standards for solution design, delivery, and documentation.
- Direct third-party partners handling programming, customizations, and managed services; own statements of work, delivery quality, and vendor performance.
- Partner with the Data & AI group's data engineering and integration team to define the integration and data architecture for the application portfolio and coordinate execution; drive integration alignment with platform vendors such as Aptean (Ross) and Salesforce.
- Partner with business leaders across Commercial, Finance, Supply Chain, and Customer Service to translate business strategy into an application roadmap with measurable outcomes.
Thought Leadership & AI-Driven Improvement- Serve as a thought leader for continuous improvement; create and institutionalize best practices, reusable patterns, and governance that let the portfolio scale with the business.
- Leverage AI and automation to improve processes across the portfolio and the IT function itself - intelligent ticket triage, automated testing, agent-assisted support, and workflow automation.
- Evaluate emerging platform capabilities and rationalize the application landscape to reduce cost, complexity, and technical debt.
Business Process & Change Management- Lead business process analysis and re-engineering with functional stakeholders before automating; ensure solutions simplify processes rather than codify inefficiency.
- Drive user adoption through structured change management, training, and stakeholder communication for every major release.
- Measure adoption and business value realization post-go-live and feed results back into the roadmap.
Operational Excellence & "Zero Incidents"- Build support processes and a maturity roadmap oriented toward zero incidents: proactive monitoring, root-cause elimination, problem management, and resilient release practices.
- Design solutions that minimize rework and error handling for IT: strong requirements discipline, architectural guardrails, automated testing, and quality gates in the DevOps lifecycle.
- Establish and report on KPIs for system availability, incident and defect trends, delivery predictability, and business satisfaction; ensure business continuity and disaster recovery readiness for core applications.
- Coordinate with Security, CSV, and Compliance partners so solutions meet Revance's regulatory and SOX obligations.
What You'll Bring- 12+ years of progressive IT experience with 6+ years leading enterprise application teams; pharmaceutical, biotech, or life sciences commercial systems experience strongly preferred.
- Deep hands-on Salesforce multi-cloud expertise across at least two of Marketing, Experience, Loyalty and Service Cloud. This is the core of the role and is not flexible. Plus working ownership of at least one of: ERP (Aptean Ross or comparable), life sciences CRM (IQVIA OCE, Veeva), or contact center platforms (Five9 or comparable).
- Full-lifecycle experience implementing or replatforming a major CRM or ERP, from selection and design through deployment and stabilization.
- Experience owning the quote to cash or order to cash process end to end across CRM and ERP, including the integration seam between them.
- Proven track record building high-performing internal teams while managing outsourced development and managed-services partners.
- Demonstrated success implementing ITIL-based support models, DevOps practices, and quality-first delivery that measurably reduced incidents and rework.
- Financial stewardship: vendor spend management, license optimization, and building business cases for major initiatives.
- Organizational change management experience driving adoption of new platforms and processes.
- Experience applying AI/ML and automation to IT operations and business process improvement is a plus.
- Strong executive presence: able to influence senior business stakeholders, communicate technical trade-offs in business terms, and manage competing priorities.
- Bachelor's degree in Computer Science, Information Systems, or related field required; advanced degree preferred.
Minimum Qualifications: - Doctorate degree & 6 years of directly related experience, or Master's degree & 8 years of directly related experience, or Bachelor's degree & 10 years of directly related experience
- 5 years of managerial experience directly managing people, projects, programs or resources
