Job DescriptionWe are seeking a dynamic and talented professional to join our Open Banking Strategic Business Unit (SBU) as the Executive Director of Contracts and Billing. This role offers the opportunity to lead the contracts and billing lifecycle of a new, rapidly growing, revenue-generating business, working closely with leadership and cross-functional teams to ensure the highest standards of compliance, transparency, and client service.
As an Executive Director, Contract Management & Billing Strategy within Open Banking, you would be responsible for owning end to end commercial backbone of Open Banking partnership, including contract lifecycle management, and billing. This role ensures billing processes are fully aligned to partner contract terms, leads the design of scalable future state billing and contract frameworks, and serves as the senior business partner to Legal on negotiations and standard settings. You will drive disciplined execution, resolve partner billing concerns, and balance standardization, flexibility, and speed while shaping the future of our Open Banking platform through your strategic vision and influence.
Job Responsibilities- Own end-to-end contracts and billing for Open Banking partnerships-enforcing governance and controls across the lifecycle-while aligning billing with contracts, regulations, and enterprise standards, and leading resolution of partner concerns on billing errors, unclear charges, disputes, and delayed invoices.
- Serve as accountable executive for billing accuracy, timeliness, and transparency coordinating across product finance operations, technology, legal, and risk
- Maintain authoritative ownership of the inventory of partner contracts ensuring adherence to contractual obligations pricing terms service levels and billing constructs.
- Lead the design and execution of future state contracts and billing operating model covering both manual and automated processes with strong controls and scalability.
- Partner closely with legal to develop, review and negotiate commercial contract terms serving as the business counterpart in negotiations.
- Drive decisions on contract standardization versus flexibility balancing speed to market partner needs risk and long-term operational sustainability.
- Define the target state contract frameworks for Open Banking partnerships ensuring consistency while enabling appropriate customization where required.
- Anticipate and shape how agentic AI and automation will impact contract structures, billing models, controls, and dispute management in future partnerships.
- Establish clear governance escalation paths and metrics for billing performance, contract compliance, and issue remediation.
- Uphold all executive director responsibilities expected at Chase including strong risk management, ethical leadership, and adherence to firm wide standards.
- Foster a culture of accountability, engagement, and high performance within the Contracts and Billing team while promoting diversity and inclusion by valuing the unique capabilities.
Required qualifications, capabilities, and skills - 10+ years of experience in financial services, contracts management, billing operations, commercial governance, or legal business roles within the financial services or banking industries.
- Demonstrated experience owning and to end-to-end contract and billing processes including invoice generation, dispute management, and cross functional issue resolution.
- Strong knowledge of commercial contracts, pricing constructs, service level agreements, and contractual compliance.
- Proven ability to partner effectively with legal and general counsel including experience partnering in or leading contract negotiations from the business side.
- Track record designing and implementing target state operating models with strong controls and scalability experience leading complex issue resolution involving external partners and senior Chase stakeholders.
- Strong executive presence with the ability to make balanced decisions across risk with speed and partner experience.
- Excellent written and verbal communication skills including experience presenting complex contractual and billing topics to senior leadership.
- Sound judgement, discretion, and decision-making consistent with senior leadership accountability.
- Collaborative mindset with strong interpersonal skills
- Strong culture leader and teamwork spirit
- Bachelor's degree required
Preferred qualifications, capabilities, and skills- Experience with designing complex contracts and handling contracts negotiations in financial services is preferred
- Advanced degree (e.g., JD, MBA, MPA) strongly preferred
Note: This role requires five days in the office (Mon-Fri) in New York, NY or Wilmington, DE and will not support Hybrid options. Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
