Brief Overview of PositionThe Executive Desktop Support Technician is primarily responsible for providing "White Glove" technical support to Executive (C-Suite) staff and their Executive Assistants. The role requires a high level of technical proficiency and an individual with exceptional interpersonal skills. Must be able to quickly diagnose and effectively resolve issues related to (Windows/MacOS) based environment, laptops, tablets, mobile devices, printers, and video conferencing. The desired candidate must be customer focused, passionate about the end user experience, enjoy challenging themselves to constantly improve the end user experience by providing outstanding IT knowledge & support.
Responsibilities- Will operate in a highly visible and demanding position assisting executives and their support staff with their desktop support and video conference needs.
- Person should be able to work regular business hours plus some nights (weekdays/weekends) for video conference support.
- Will occasionally receive afterhours executive support calls and will need to be able to react timely and appropriately to those requests.
- Candidate must be able to work self-sufficient and/or as a team member while multitasking support issues for executives and their support teams.
- Demonstrate the ability to perform hands-on troubleshooting under intense circumstances and / or during time constraints.
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed for both computer and mobile equipment.
- Be responsible & accountable for overall ownership of executive support issues to full resolution whether handled internally or escalated to other support teams.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
Qualifications- 5+ years' experience in "White Glove" / C-Suite executive support
- 5+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
- 5+ years' experience in desktop hardware, operating systems, smartphones, and printers.
- 5+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 3+ years of experience in a large or mid-size financial institution (preferred).
- Expert knowledge of MacOS, Windows, iOS, and Android operating systems.
- Strong computing, analytical, and troubleshooting skills.
- Independently resolve complex, break/fix issues in person or via telephone
- High level of professionalism and strong personal interaction skills
- Excellent organizational skills; attention to details.
- Ability to multitask in a fast-paced environment.
- A+ Certification (preferred)
- Microsoft Certified Professional - MCP (a plus)
- ITIL Foundations Certified (a plus)
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
