Our enterprise-level client is seeking to add an Executive Conference Room Support Engineer in Stamford, CT. Please see below for full details-

Job Notes:
-6+ month contract / extendable and perm possible with good performance.
-ASAP start date
-Onsite in Stamford, CT
-Drug & Background required.

Position Overview:
The Senior Customer Engineer role is responsible for first level troubleshooting and support of our clients who utilize laptops, MACs, and chrome books. As a senior role there is a higher level of experience and leadership expected that will help support the larger team as well as our clients. The successful candidate will support technology and initiatives that serve the overall conference and computing environment, with a focus on Executive Team and their experience with conference room technology.

Understanding of conference room and telepresence technologies as well as the equipment in these rooms are an important part of this Sr. Customer Engineer role.

Main Duties/Responsibilities:
• Support CxO and their direct staff for their personal technology needs.
• Coordinate technology issue resolution across partner's platforms.
• Provide Audio/Video support including audio, video and web conferencing, webcast, for the campus, with a focus on Executive support.
• Provide training on new or established technologies to Executives and their Assistants.
• Provide QA for new technology implementation including hardware, mobility, and application, while working with vendor partners to integrate solutions.
• Available for after-hours Executive support.
• Provide escalation support for L2 technicians.
• Provide continuous improvement feedback to technology product owners.

Understanding of proper use and troubleshooting of all collaboration tools including:
• Teams meeting
• WebEx meeting
• Zoom
• Videoconference/Telepresence - scheduling and operation
• Audioconference services
• Webcast / Video on Demand origination and viewing.
• Other virtual conference technologies

Desired characteristics:
• Organizational and analytical skills, and ability to navigate complex issues, and achieve strategic goals.
• Self-motivated, flexible, and highly resourceful.
• Strong verbal & written communication skills, with demonstrated experience in addressing all levels of the organization.
• Ability to prioritize and meet multiple aggressive project deadlines.
• Microsoft Products (Office, Teams, Outlook to name a few)
• PC Hardware - Advanced
• Apple MAC - Intermediate
• Mobile Device Management - Intermediate
• A/V Equipment & Related Technologies - Intermediate

Supervisory Duties:
None

Education & Experience Required:
• Legally eligible to work in the United States.
• Bachelor's degree and a minimum 2 years of IT experience OR in lieu of degree, a High School Diploma/GED and minimum 4 years of IT experience.
• Minimum 2 years of experience working with client technology functions including computing asset lifecycle management, A/V equipment configuration, and technical troubleshooting.
• Minimum of 2 years of experience with IT Configuration Management solutions such as Active Directory, GPO, MSFT SCCM, and Casper JAMF.
• Must be willing to work in our Stamford location full time.

Skills & Competencies:
• Organizational and analytical skills, and ability to navigate complex issues, and achieve strategic goals.
• Self-motivated, flexible and highly resourceful.
• Strong verbal & written communication skills, with demonstrated experience in addressing all levels of the organization.
• Ability to prioritize and meet multiple aggressive project deadlines.
• Microsoft Products (Office, Teams, Outlook to name a few)
• PC Hardware - Advanced
• Apple MAC - Intermediate
• Mobile Device Management - Intermediate
• A/V Equipment & Related Technologies - Intermediate
• Works under general supervision. Uses discretion and has awareness of health and safety at work.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organized approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

LIMITATIONS AND DISCLAIMER
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or