Position Title: Executive Community Association Manager
Location: Folsom, CA
Reporting To: Division Vice President of Community Management
Status: Exempt, Full-Time
Salary: $85,000 - 95,000K/Annually DOE
EMPLOYEE OWNER POSITION PURPOSE:The Executive Community Association Manager (ECAM) is responsible for a small portfolio of HOAs including, but not limited to: daily operations, regular interaction with and support of Board of Directors members/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. In addition. The ECAM will act as a team lead and will assist in training Community Association Managers within the Division.
JOB DUTIES AND RESPONSIBILITIES:- Manage a small portfolio of assigned communities that may include single family, townhomes, condominiums, or commercial industrial complexes in accordance with the Trust standards
- Assist in performing training for all managers in the Division Support team members by reviewing Board packets
- Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of AVP or VP of Community Management as applicable, and/or Executive Team
- Review and approve mailing and other critical items for accuracy, format, and content
- Ensure overall quality of service for both external and internal deliverables
- Occasionally lead team meetings in the absence of Leadership
- Act as a conduit to bring operational concerns and issues from the team to the AVP or VP of Community Management as applicable, and/or Executive Team
- Assist with specific duties including, but not limited to: training, assistance with promoting new initiatives (i.e.Vantaca upgrades, revised procedures, new processes)
- May attend Board meetings for Associations not in their portfolio as assigned by Supervisor for coverage needs
- Regularly check in with Board members from recently transitioned accounts for customer satisfaction
- Regularly check in with new-hire training efforts in the Division
- Partner with AVP or VP of Community Management, as applicable, to form action plans for clients and identify coaching opportunities for team
- Develop and maintain deep understanding of how to navigate the organization and guide team in use of centralized departments and resources
- Complete financial forecasting and assists with secondary review of community budgets
- Support problem clients or new clients to ensure they are on-boarded and assist in transitioning to a permanent manager or management team
- Support, in an interim fashion, community portfolio due to vacancies, vacations, or growth and partner with leadership to strategize on the assignment of the accounts
- Support client transitions (onboarding, CAM to CAM, developer control changes)
QUALIFICATIONS:- 5+ years of Community Management experience
- Strong analytical, organizational, and problem-solving skills
- Work independently, with little direction, and with accountability to Division Leadership for the end results achieved
- Demonstrate a positive attitude and ownership mentality; we believe in each employee can build his/her own future
- Strong ability to problem solve and utilize resources to being solutions to the client challenges
- Strong written and verbal communication skills
- Ability to delegate to internal support team members
- Ability to coach others through changes in process
- Ability to provide conflict resolution to personality challenges that may arise with Board members or homeowners in a calm manner
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong leadership abilities and comfort with public speaking (small and large groups)
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:- Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings at client locations
- Must be able to drive in the dark if required
- Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Ability to stand and walk properties, at ground level, for up to 4 hours as needed to support clients
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:SCHEDULE & TRAVEL:- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs
TMT reserves the right to modify this job description at any time based on business need.
