Job SummaryPalo Alto Networks is seeking a high impact individual contributor to drive execution and alignment across the Global Technical Services (GTS) organization. Reporting to the Sr. Director of NAM Technical Services, you will serve as the operational connector across Strategy, Finance, Operations, and regional teams, translating leadership priorities into structured, accountable execution plans.
You will sit at the intersection of technical delivery, customer success, and business performance. Operating through influence, governance, and operational rigor, you will ensure high-value initiatives are properly resourced, tracked, and delivered to quality standards across a global matrixed organization.
The Impact: You'll help leadership scale execution across Global Technical Services by connecting strategy to delivery, improving operational visibility, and enabling faster, better informed decisions.
Key Responsibilities - Strategy-to-Execution: Translate leadership roadmaps into structured, cross-functional execution plans across regional teams-establishing clear sequencing, ownership, and governance standards.
- Operational & Financial Performance: Partner with Finance and Business Units to audit and validate core performance metrics (utilization, revenue, margins) and ensure operational plans align with fiscal targets.
- Service Transformation & AI Readiness: Operationalize changes to service delivery models-including AI-augmented methodologies and modernized reporting frameworks-ensuring cross-functional readiness and adoption.
- Ecosystem & Integration Governance: Provide governance visibility into subcontracting models, external delivery partners, and M&A operational integration across post-sales functions.
- Executive Synthesis & Matrix Alignment: Distill complex cross-organizational data into decision-ready executive briefings, surfacing delivery risks and resolving cross-functional friction to maintain momentum.
Qualifications - 10+ years of progressive experience in enterprise program governance, operational leadership, or business management within enterprise SaaS or cybersecurity environments.
- 5+ years leading M&A integrations in the Go-To-Market (GTM) or Customer Success space, ideally within Big 4 Management Consulting.
- Proven track record of enabling and governing complex, multi-million-dollar initiatives in post-sales, Professional Services, or Customer Success organizations.
- Strong understanding of cloud-native platforms, SaaS customer lifecycles, and post-sales delivery frameworks (Professional Services and CS).
- Ability to analyze and audit operational drivers, including P&L assumptions, utilization rates, and margin trends.
- Exceptional executive presence with a demonstrated ability to influence senior stakeholders and align cross-functional teams without direct authority.
- Bachelor's degree in Business, Finance, Engineering, or a related field required. MBA or advanced business degree preferred.
Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$178,000.00 - $245,500.00/yr
