The Travelers Companies, Inc

Excess and Surplus - Sr. Quality Assurance Consultant

The Travelers Companies, Inc • $70K — $116K *
US-Anywhere
+ 2 other locationsRemote
Finance & Insurance
Less than 5 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in quality assurance or relevant field
  • Strong background in Commercial Lines E&S insurance
  • Detailed understanding of compliance processes and regulations
  • Proven ability to manage multiple projects under tight deadlines
  • Exceptional written and verbal communication skills
  • Effective in leading and mentoring cross-functional teams

Responsibilities

  • Design and maintain a quality assurance program for E&S Wholesale Division
  • Conduct complex audits of processes and vendors
  • Analyze quality review outcomes to identify improvement opportunities
  • Implement and communicate process improvements to teams
  • Track and ensure resolution of quality assurance findings
  • Participate in QA meetings and provide constructive feedback
  • Oversee compliance with regulatory requirements and internal controls

Benefits

  • Comprehensive health coverage from day one for employees and family members
  • 401(k) retirement plan with dollar-for-dollar match up to 5%
  • Minimum of 20 days paid time off plus nine holidays
  • Wellness program with tools and resources for health goals
  • Volunteer programs with matching gifts for charitable donations
Full Job Description
Job Category
Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$70,400.00 - $116,200.00

Target Openings
1

What Is the Opportunity?
InsuraMatch is a national independent agency, owned by Travelers Insurance, that has launched a new business division focusing on commercial lines with an Excess and Surplus (E&S) lines focus. This new venture is a key strategic priority as InsuraMatch seeks to diversify its operations and advance Travelers' broader objectives. As the Wholesale/E&S Senior Quality Assurance Consultant, you will be responsible for designing, implementing, and maintaining a quality assurance program that ensures superior service delivery across the E&S Wholesale Division. You will report to the Director of Wholesale Operations
What Will You Do?
  • Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division.
  • Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion.
  • Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed.
  • Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis.
  • Ensure quality assurance findings are corrected, documented, and tracked to resolution.
  • Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews.
  • Manage and facilitate implementation of changes to QA processes, including program design and attributes.
  • Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements.
  • Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits.
  • Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes.
  • Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed.
  • Champion and model change management behaviors to support organizational evolution.
  • Maintain high visibility of the Quality program by reporting on progress and successes across the organization.
  • Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Strong working knowledge of Commercial Lines Excess & Surplus Lines industry.
  • Advanced understanding of E&S compliance processes, surplus lines taxes and filings, and standard MGA or wholesaler processes and procedures.
  • Four or more years of experience in a supported business area, preferably in quality assurance.
  • Ability to manage high-volume tasks simultaneously while ensuring timely, accurate, and high-quality completion.
  • High attention to detail with a focus on producing error-free work.
  • Strong written and verbal communication skills with the ability to collaborate across business areas and with senior leaders.
  • Excellent coaching, feedback, and mentoring skills with the ability to communicate clearly at all levels of the organization
  • Effective at working with cross-functional teams on varying business initiatives.

What is a Must Have?
  • High school diploma or equivalent
  • 3 years of insurance, operations, or related experience.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

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Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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