Position Title: Events & Operations Manager
Pay 13Reports To:Salary: $80,000 to $90,000Job SummaryWe are seeking an operationally savvy Events & Operations Manager, holding duties related to successful execution and coordination for catering and events in the club, offices, and residences to join our team. This person is part of the F&B Management team and will also help with managing all F&B outlets. Detail-oriented and proactive by nature, this person will ensure execution of event service are up to luxury hospitality standards. This role is ideal for someone who thrives in dynamic, fast-paced environments, enjoys problem-solving on the go, and has a strong passion for service. The position entails a need for excellent communication skills; ability to manage the staff, continue to build service standards and run an event from start to finish.
Events- Oversees all operations for events including managing scheduling, all operational preparations needed, conducting event pre shifts, and leading the event staff to host successful events
- Oversee venue setup, ensuring polished presentation in line with luxury hospitality standards
- Liaise between club management, vendors, and internal teams to ensure flawless timing and execution
- Oversee service flow in collaboration with F&B staff, ensuring premium dining and beverage experiences
- Ability to assist with a la carte service/restaurant operations when not needed for events
- Carries out FOH administrative tasks such as payroll, invoicing, scheduling, inventory, ordering
- Maintains and develops accurate financial and administrative records
- Supports catering, deliveries, pantry stocking, and service for all offices and residences with a focus on events
F&B OUTLETS- The Food & Beverage Manager is responsible for managing daily service in all outlets, quality control, and a consistent customer experience under the direction of the Assistant Director of Food & Beverage.
- Ensures an exceptional member, guest and staff experience is executed at all times in all areas. Monitors, directs, coaches, and guides all staff on the floor to accomplish this.
- Manages operations in restaurants, bars, lounges, event spaces, private rooms as needed.
- Actively participates in service, performing functions of all positions including servers, runners, bussers, bartenders, barbacks, hosts as needed. Covers stations when needed.
- Works all shifts as needed, including opening and closing service for the day.
- Responsible for training the staff on and upholding steps of service, service standards, uniform standards, and a sense of enlightened hospitality.
- Updates pre-shift notes daily and runs pre-shift meetings daily.
- Checks to make sure all positions are completing sidework tasks for all day parts in all areas.
- Monitors the reservation system and books daily, making adjustments as needed.
- In charge of making floor plans daily assigning staff members designated areas of service and sidework.
What you bringPreferred Qualifications: - 3+ years leadership in directing event service, managing people, and the overall guest experience - in a luxury hospitality environment is preferred.
- Strong organization, time management and team motivation skills are essential for success in this role
- Experience in banquet service and event operations
- Ability to respond effectively to continuously changing demands
- Fluency in TripleSeat or other event management software
- Ability to respond effectively to continuously changing demands
- Ability to communicate effectively (verbal and written) with clients, teammates, senior management, and Commissary team.
- Specific experience with programs like Cater Xpert, Microsoft Excel, Tripleseat, Compass OMS.
- Must be able to work flexible hours evenings, weekends, and holidays (event-based schedule)
Apply to Union Square Events today!Union Square Events is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Union Square Events are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Applications are accepted on an ongoing basis.Union Square Events maintains a drug-free workplace.Req ID: 1564523
Union Square Events
Gina Barbish
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