Reports to: Regional Director of OperationsJob SummaryAs the Director of Patient Services, you will provide strategic, multi unit level support to patient dining operations. This role focuses on strengthening foundational operations, improving processes, elevating the patient experience, and ensuring consistent training and dietary standards across all supported locations, rather than overseeing daily unit-level operations. These functions include, but are not limited to, management, education, training, and performance improvement of the patient services frontline team. The director assures compliance with all applicable patient related regulatory agencies and healthcare standards at supported facilities while promoting patient satisfaction and positive public relations through the safe, efficient, and effective use of resources.
Key Responsibilities:- Partner with Patient Services Managers, site leadership, and cross-functional teams to standardize patient dining service models across multiple locations, evaluate current workflows, and implement process improvements that enhance efficiency, quality, regulatory compliance, and the overall patient experience, using influence and best practices to drive adoption without direct line authority
- Coordinates and implements patient service programs based upon medical direction, patient population, and contract
- Assist with the coaching, training, and development of Patient Services Managers, supervisors, and teams by leading and supporting training initiatives focused on operations, dietary and nutrition compliance, food safety, and patient experience excellence
- Support and optimize bedside ordering programs by reinforcing operational fundamentals, service standards, and consistency
- Serve as a subject-matter resource for healthcare food and nutrition practices, regulatory readiness, and survey support
- Assists in the evaluation of patient food services associates, as applicable and according to departmental policy
- Monitor competency, productivity, documentation accuracy, and overall performance trends of Patient Services Managers and teams, ensuring outcomes align with organizational objectives and patient-centered care goals
- Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay
- Communicates effectively with all team members, patients and families through conferences, individual consultation and committee participation
- Perform additional duties as assigned
Preferred Qualifications:- Five years of food and nutrition or patient services experience supporting patient or resident populations in hospital, senior living, or comparable healthcare settings
- Experience in leadership, program oversight, training, or operational support
- Bachelor's degree in Nutrition, Dietetics, Hospitality Management or related field, or equivalent years of relevant experience
- Certified Dietary Manager or Registered Dietitian preferred
- ServSafe® Certified
- Demonstrated knowledge of food trends with an emphasis on quality, production, sanitation, food cost controls, and presentation
- Proven ability to support training, development, and coaching initiatives across food and patient dining services
- Strong written and verbal communication skills, with the ability to effectively communicate across leadership, client, patient, and frontline associate levels
- Financial, budgetary, accounting, and analytical skills relevant to food and nutrition operations
- Proficient computer skills, including Microsoft Office applications (Word, PowerPoint, Outlook) and internet-based tools
Apply to TouchPoint today!Associates at Touchpoint are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: TouchPoint
PASCHA A BELNAVIS
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