Location: NYC / Hybrid (3-4 days in office, subject to change at any time). Must reside in the tri-state area to commute to work.What You Would Get To DoThe Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilizing advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to provide support to clients who need assistance with event and meeting coordination.
Domestic and/or international travel may be required with this role.
Your Contributions - Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
- Troubleshoot technical issues
- Manage client communications, including save-the-dates, invitations, registrations, confirmations, etc.
- Database management to ensure consistency in information, accuracy of new and existing data, and list generation
- Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
- Work with the Event delivery team on overall program logistics, production, and implementation
- List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics
- Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
- Support with the registration desk flow design and set up, including onsite support throughout the event as needed
- Lead contact for attendee management and technology vendors, including pre-event and during execution
- Create and distribute post-event client surveys
- Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
- Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc.
- Provide the client with cost savings/value adds whenever possible
- Track and maintain the time spent on projects to accurately reflect the work being done
- Assist with the training of new joiners and mentoring existing team members
- Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
What We Are Looking For- 5+ years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination with registration and event technology
- Bachelor's Degree preferred
- Advanced proficiency in Microsoft Office, with a focus on Excel
- Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms required
- General knowledge of HTML and CSS is a plus, but not required
- Able to manage multiple projects simultaneously
- Strong written and oral communication skills at all levels
- Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
- Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth- Medical, Dental & Vision ,which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
- 401 (k)
- Five Flexible Spending Accounts Options
- Generous Paid Time Off Allowance
- Employee Assistance Program (EAP)
- Life, Disability & Pet Coverages
- Wellness Stipend
- Mobile Phone Allowance
- Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
- Aura Identity Theft Protection
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.
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