Event Services Manager

Elior North America

$80K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of catering/food and beverage event experience
  • Strong organizational skills
  • Ability to work independently and make decisions
  • Basic proficiency in PC applications (Word & Excel)
  • Strong communication skills
  • Excellent staff management skills

Responsibilities

  • Ensure event information in CaterXpert is up to date and accurate
  • Review and distribute event materials like floorplans and supervisor packets
  • Communicate procedures and expectations to event staff on-site
  • Assist in the setup and execution of events
  • Schedule rental deliveries and pickups with venue managers
  • Maintain event calendar and attend necessary meetings
  • Communicate client needs and menu details to the team
  • Collect and submit payments for events and resolve discrepancies
  • Make quick decisions on site to troubleshoot issues
  • Manage event staff performance and accountability
  • Follow up with photographers for event photos
  • Act as the first point of contact for potential event leads
  • Process event closeouts promptly after each event
  • Send nightly reminders to internal staff regarding events

Benefits

  • Medical insurance for full-time employees
  • Dental and vision insurance
  • Voluntary accident and critical illness insurance
  • Discount programs available
  • Commuter benefits for parking and transit
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Sick time and holiday pay (9 paid holidays)
  • Tuition reimbursement for full-time employees
  • Paid time off
Full Job Description
Event Services Manager

Job Reference Number: 43091
Employment Type: Full-Time, Onsite Segment: Dining & Events
Brand: Abigail-Kirsch
Location: Stamford, CT

The Role at a glance:

We are looking to add an experienced, motivated event manager to our Constellation Culinary Group team in Stamford, CT, As an event manager, you will have the opportunity to Plans, directs, and coordinates catered events. Assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer/client needs to the appropriate personnel, directly supporting the needs/goals of the Senior Director of Sales. Develops and maintains catering accounts and client relationships by ensuring customer satisfaction before, during, and after the event.

What you'll be doing:

  • Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines.
  • Review event floorplans, day of supervisor packets, pack lists and rental equipment to ensure all information is current and correctly distributed.
  • Responsible for communicating SCG procedures, standards and expectations to all event staff when on-site. They will be responsible for communicating all pertinent event information to the culinary and operations teams and for completing the day of supervisor packet for use on site.
  • Assisting in the setup and execution of events
  • Ensure that event rentals have scheduled deliveries and pickups that are convenient for specialist or venue manager
  • Maintain calendar of events through Outlook and attend all necessary event meetings and conference calls.
  • Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs
  • Responsible for the collection and submission of all payments and deposits as it relates to contracted events. They are responsible for ensuring that these payments are on time and responsible for reviewing the weekly AR report and correcting any discrepancies and/or collecting any late payments.
  • Responsible for nimble trouble shooting and determining the best judgment calls when a quick decision needs to be made.
  • Managing a staff, holding them accountable for their work and disciplining as needed.
  • Follow up with photographer's post event to request event photos
  • Act as first point of contact for general leads and gather as much detailed information as needed
  • Process event closeouts on following day of each event
  • Send out nightly event reminders to internal staff


What we're looking for:

Must-haves:
  • 3 years of catering/food-beverage and event experience
  • Very organized
  • Able to work independently and make the right decisions for the business
  • Basic PC knowledge and comprehension (Word & Excel)
  • Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages)
  • Excellent communication skills
  • Excellent staff management skills


Nice-to-haves:
  • Bachelor's Degree in Management


Compensation Range

$80,000 - $90,000

Our Benefits:

  • Medical (FT Employees)
  • Dental
  • Vision
  • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
  • Discount Program
  • Commuter Benefits (Parking and Transit)
  • EAP
  • 401k
  • Sick Time
  • Holiday Pay (9 paid holidays)
  • Tuition Reimbursement (FT Employees)
  • Paid Time Off

#boost #indeedelior

Disclaimer: This job description can be revised by management as needed.

Current employees: please log into our system to apply

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