What We DoResponsible for ensuring the effective day-to-day delivery of a defined Escrow operation. Serve as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.
HOW YOU’LL CONTRIBUTE
- Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
- Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
- Maintain up-to-date functional documentation, workflows, and standard operating procedures.
- Ensure compliance with internal policies, industry regulations, and quality standards.
- Monitor functional KPIs and prepare reports for leadership on performance and risk.
- Lead small to medium process improvement initiatives, including automation or workflow redesign.
- Partner with colleagues in related functions to ensure smooth end-to-end operational delivery.
- Provide subject-matter expertise to stakeholders and support audits or compliance reviews.
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- Bachelor’s degree or equivalent combination of education and experience
- May require advanced degree
- 5+ years of directly related experience
- Professional certificates may be required for the role
Knowledge, SKILLS, and Abilities (KSAs)
- Excellent written and verbal communication skills
- Excellent interpersonal, relationship-building and teamwork skills
- Self-motivated; self-starter
- Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
- Proficient in Microsoft Word, Excel and PowerPoint
Pay Range: $92,700.00 - $123,600.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
