ERP Technical Consultant | Dynamics 365 Business Central + Infor LNCandidates located in Michigan or Minnesota are preferred.
The ERP Technical Consultant supports and optimizes client ERP environments within a Managed Application Services (AMS) delivery model. This role primarily supports Microsoft Dynamics 365 Business Central environments while also providing technical expertise across Infor LN platforms. The consultant works within an SLA-driven support framework to ensure system stability, resolve technical issues, deliver governed enhancements, and improve operational efficiency through automation and platform stewardship.
What You'll Accomplish: - Provide day-to-day technical support for Dynamics 365 Business Central and Infor LN environments.
- Ensure ERP system stability, performance, and availability.
- Execute Incident, Request, Problem, and Change activities aligned to ITIL-based service delivery.
- Perform root cause analysis and implement durable corrective actions.
- Develop and maintain Business Central extensions using AL.
- Deliver enhancements through a governed AMS backlog model.
- Support LN Tools development and customization when required.
- Troubleshoot integrations using APIs, middleware, Azure services, and external systems.
- Maintain documentation, runbooks, and operational knowledge artifacts.
- Identify automation opportunities to reduce manual support effort.
- Support transition-to-run activities and ensure operational readiness of new capabilities.
- Collaborate with Client Success Managers, Functional Teams, and Client IT stakeholders.
- SLA adherence for incidents and requests
- Reduction of repeat incidents through problem management
- Predictable backlog throughput
- System stability and minimized unplanned outages
- Automation contributions reducing operational toil
- Quality of documentation and operational knowledge transfer
What You'll Bring: - 3-7 years supporting ERP platforms in production environments.
- Experience supporting Microsoft Dynamics 365 Business Central
- Hands-on experience developing Business Central extensions using AL
- Experience troubleshooting integrations using APIs or middleware
- Strong root cause analysis capability
- Experience working within ticketing and backlog-driven workflows
- Experience supporting Infor LN environments
- Experience with LN Tools development (4GL, DAL, reporting, extensions)
- Familiarity with Power Platform (Power Automate, Power Apps)
- Experience with Azure integration services
- Familiarity with ITIL-based Managed Services delivery
Education/Experience: - Bachelor's degree in computer science, Engineering, or related field, or combination of education and experience with the relevant LN experience.
- At least 3-7 years of related experience supporting or developing within Dynamics 365 and/or Infor LN.
