We are seeking an ERP Manager who will be responsible for management of the implementation, upgrades, support, and exploration of new technologies for enterprise business and administrative technology solutions that support the missions of the university and health system. Works with central business leaders, university and/or JHM leadership or senior IT leadership to deliver business and administrative solutions in support of organizational operations.

Participate in strategic planning and tactical execution of enterprise technology initiatives; facilitate communications between entities within the Johns Hopkins Institutions as they relate to the use of technologies to support business and administrative functions; coordinate the work of teams of IT and non-IT professionals; and represent the university and health system in constituent and industry groups. Execute project management processes and methodologies to ensure projects are delivered on-time and within budget, adhere to high quality standards, and delight the customer.

Responsible for project plans, team, and work assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality and timeline issues appropriately. Project resources may be drawn from shared pools within and outside the central IT organization; coordination of resources may be required with other managers. Dual responsibility for delivery management (implementation, upgrade, support) and practice management (functional, technical).

Build and maintain strong, trusted customer and vendor relationships. Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Works with JH business owners, consultants/contractors, users in identification, evaluation, review and where applicable, modification of current business processes as required for optimal system implementation.

Specific Duties & Responsibilities

Planning & Controlling

• Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the EBS/Sightline, IT and/or business owner.
• With an awareness of organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental/organizational needs.
• Helps establish budgetary goals and provides input towards priorities.
• Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.
• Follows project management methodologies as prescribed by departmental leadership.

Relationship Management

• Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manages the customer relationship and satisfaction as well as adherence to service level agreements.
• Creates and promotes a culture of excellent customer service.
• Maintains relationships with leadership, business owners and end users to better understand their needs and address organizational goals.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with technology vendors for the department and/or JH business owners.

Project/Product Responsibility

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the JH business owner or IT function.
• Is responsible for multiple IT projects that impact the business owner or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• Ensure that business solutions are implemented in accordance with business objectives and meet or exceed expectations.

Staff Management

• Recruits, develops, retains, organizes, trains, mentors and manages performance of staff.
• Assigns tasks, monitors progress and provides guidance.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree in computer science, MIS, business administration, or a related field.
• Ten years broad experience in a senior level position with a combination in IT and business best practices.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Demonstrated experience leading and developing technical or functional teams, including oversight of staff, workload prioritization, performance management, and cross-functional collaboration.
• Proven experience with the technical configuration, administration, and maintenance of core Human Resources organizational structures, including positions, departments, reporting relationships, and employee master data.
• Strong background managing employee data lifecycle processes, ensuring data integrity, governance, and compliance across enterprise HR systems.
• Experience leading or supporting technical projects involving enterprise systems implementations, upgrades, integrations, or optimizations.
• Demonstrated success delivering technology solutions within complex healthcare organizations, academic medical centers, health systems, or higher education institutions.
• Experience collaborating with business stakeholders, IT teams, and external vendors to implement and maintain enterprise platforms supporting HR, workforce management, or administrative operations.
• Knowledge of enterprise data management practices, system configuration standards, and process improvement methodologies in large, multi-faceted organizations.
• Ability to translate business requirements into technical solutions and lead projects from planning through deployment and operational support.

Preferred Technical Skills

• Auditing
• Agile Methodology
• Application Portfolio Management
• Automation
• Enterprise Resource Planning
• Management Information Systems
• Systems Engineering

Classified Title: ERP Manager
Job Posting Title (Working Title): ERP Manager (Sightline Information Technology)
Role/Level/Range: L/04/LF
Starting Salary Range: $100,655 - $176,195 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday 8 am to 5 pm
FLSA Status: Exempt
Location: Mount Washington Campus
Department name: Sightline
Personnel area: University Administration