Primary responsibilities include providing correction services to Ascensus and FuturePlan clients through IRS and DOL correction programs, completing Microsoft Excel calculations for clients, audit and deliver correction packets for clients, providing in-house and external consulting to clients, technical research, analysis and special projects as assigned.

Job Functions, Essential Duties and Responsibilities

Consulting - Provide consulting services to internal and external clients on technical corrections issues, IRS and DOL guidance, and internal processes and procedures.

Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus' mission and client commitments.

Training - Conduct correction presentations for Client Services training, tailored towards the Plan Services Group and FuturePlan. Conduct internal basic technical training.

Course Development - Review, audit, and update existing basic and intermediate internal or external training procedures related to IRS and DOL corrections.

Document Reviews - Demonstrate a functional knowledge of Ascensus documents.

Forms - Demonstrate a functional knowledge of Ascensus plan forms and notices.

Business Unit Policies and Procedures - Demonstrate functional knowledge of policies and procedures.

Fee-for-Service Engagements - Independently perform fee-for-service correction engagements. Assist with advanced fee-for service correction consultations.

Special Projects (IT, project management) - Participate in special projects.

Research - Complete basic technical research projects and present the findings (e.g., correction Revenue Procedure updates, Voluntary Fiduciary Correction Program amendments, and Prohibited Transaction Exemption 2002-51 amendments).

Technical Writing - Write correction articles, update correction ERISA policy statements, and update ERISA education research forms as needed.

Legislation, Regulatory and Judicial Review - Analyze and interpret general legislative, statutory, regulatory, or case law guidance. Determine the impact general legislative, statutory, regulatory, or case law guidance has on the correction industry and/or on Ascensus correction products, services, and systems.

Technical Knowledge - Demonstrate a functional knowledge of main plans and products and how they will affect correction process, procedures, calculations, and forms.

Industry Knowledge - Demonstrate basic knowledge of the retirement plans industry including the applicable regulatory agencies (e.g., DOL, IRS).

Continuing Education - Enhance technical and industry knowledge by attending continuing education classes.

SLAs - Meet department service level standards.

Miscellaneous - Perform other duties and projects as assigned.

Training - Successfully complete ASPPA exams applicable to the area of Technical Expertise

Experience, Skills, Knowledge Requirements - Special Consideration given for Microsoft Excel proficiencies, knowledge with core code logic and system architecture for BOT tool creations and enhancements (e.g., tool to run DOL calculator instead of manual entry), and knowledge of both Ascensus and FuturePlan internal tools and programs (e.g., ARK, Salesforce, AXIS).

Technical Expertise Designations/Certifications/Exams - ASPPA designations preferred. Not all mandatory, but some include but are not limited to, QKA, QKS, QKC, QPA, CPC, QP3

Degrees -Bachelor's degree in business, finance, accounting, or a related field. Special consideration given to CPA, MBA, JD or PMP.

Industry Experience - Special consideration given to Ascensus experience or industry experience

Core Values & I-Client - Consistently display and model the Ascensus core values and I-Client philosophy.

Software Applications - Demonstrate intermediate proficiency in Outlook and MS Office software applications, specifically Excel, Word, Power Point, Teams.

Skills - Demonstrate excellent client service, excellent interpersonal skills, professional demeanor and positive attitude skills. Demonstrate strong organizational and time management skills. Accomplish detail-oriented tasks within given timeframes and standards. Ability to prioritize and complete multiple tasks. Demonstrate excellent analytical and problem-solving skills. Demonstrate sound business judgment and risk-taking skills, strong written and oral communication skills and strong seminar training and presentation skills.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from [redacted].com or [redacted].com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.