Job Description

UW Medicine’s Enterprise Revenue Cycle has an outstanding opportunity for a ERC Education Architect.

WORK SCHEDULE

• 100% FTE
• Day Shift
• NEED TO BE ABLE TO BE ONSITE FOR TRAINING/AS BUSINESS NEEDS DICTATE.

PRIMARY JOB RESPONSIBILITIES

• Design, develop, implement, and evaluate enterprise revenue cycle training programs, including learning objectives, curricula, assessments, job aids, instructor guides, and learner materials
• Translate complex revenue cycle workflows into clear, engaging, and performance-based learning solutions for new hire, refresher, and ongoing education
• Apply adult learning principles, instructional design methodologies, and change management practices to create effective blended learning experiences
• Partner with operational leaders, analysts, subject matter experts, and stakeholders to identify training needs, close performance gaps, and ensure curriculum aligns with business objectives
• Conduct curriculum reviews, audits, usability testing, and training evaluations to measure effectiveness and drive continuous improvement
• Lead medium-sized education development projects, managing scope, timelines, deliverables, and stakeholder communications
• Serve as an instructional design subject matter expert, mentoring team members and promoting best practices in curriculum development
• Analyze learner performance data and training outcomes to recommend education strategies and improve operational results
• Deliver instructor-led, virtual, and occasional in-person revenue cycle and Epic training programs.
• Facilitate learning for diverse audiences, ensuring comprehension of complex systems, workflows, and operational processes
• Monitor learner progress and proficiency, provide coaching and feedback, and recommend additional training when needed
• Support ongoing end-user education by responding to questions, troubleshooting learning issues, and partnering with operational leaders to reinforce training adoption
• Support recruitment, onboarding, and mentoring of new team members
• Contribute to team process improvements, knowledge sharing, and professional development initiatives
• Maintain expertise in Epic Revenue Cycle applications, workflows, and industry best practices through ongoing education and certification requirements
• Participate in special projects and provide cross-functional support as needed

REQUIREMENTS

• Bachelor's degree in Healthcare, Education, Instructional Design, Technical Writing, English, or related
• 4+ years of experience in healthcare instructional design, clinical education, patient access, or patient financial services
• 4+ years of experience designing and developing training curricula that integrate technology, workflows, and adult learning principles in a complex healthcare environment
• 1+ year of experience delivering training across multiple learning modalities (instructor-led, virtual, eLearning, etc.)
• 1+ year of experience leading or coordinating projects in cross-functional healthcare environments.
• Current Epic Revenue Cycle proficiency or ability to obtain within six months of hire.
• Experience developing multimedia and eLearning content using tools such as Captivate, Amplifire, or similar authoring platforms
• Advanced knowledge of Epic Revenue Cycle workflows and EHR training in inpatient, ambulatory, or acute care settings
• Strong communication, facilitation, project management, analytical, and stakeholder collaboration skills
• Proficiency with Microsoft Office applications and the ability to translate complex workflows into effective educational content
• Demonstrated ability to thrive in a fast-paced, evolving environment while managing multiple priorities and driving continuous improvement

Compensation, Benefits and Position Details

Pay Range Minimum:

$99,999.96 annual

Pay Range Maximum:

$120,000.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable