Citigroup, Inc

Equities Electronic Application Support Lead Analyst, Vice President

Citigroup, Inc$142K — $213K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of Equities Support experience
  • Trade floor support background
  • Knowledge of FIX protocol
  • Proficiency in Python and Perl, with Java familiarity
  • Experience with Linux/Unix Shell scripting
  • SQL database skills
  • Strong communication and teamwork mentality

Responsibilities

  • Own and provide Level 2 support for Equities E-trading applications
  • Collaborate with development and business support teams to set priorities and ensure requirements are met
  • Deliver technical application support and monitor platforms across various communication channels
  • Demonstrate expert knowledge of application processes and dependencies
  • Conduct problem-solving tasks before escalating issues to other teams
  • Make key technical recommendations during major issues based on system knowledge
  • Ensure resolution of problems in compliance with SLAs
  • Communicate issues and updates effectively to stakeholders

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages including vacation, sick leave, and holidays
Full Job Description
Role / Position Overview

Citi is seeking a highly motivated candidate for the position of Equities Electronic Trading Technology Production Support Lead Analyst within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E-trading applications.

The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

Essential Skills
  • Equities Support experience (5+ years minimum)
  • Trade floor support experience
  • FIX Knowledge
  • Python and Perl (the team supports applications built in Java as well)
  • Linux/Unix Shell Scripting
  • SQL database
  • Clear communication Skills
  • Team attitude
  • Passion to grow within production support space
  • 6-10 years of application support experience
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Demonstrated analytical skills


Nice to have:

KDB experience

Responsibilities:
  • Own and provide L2 support for mission-critical & Equities E-trading applications
  • Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
  • Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
  • This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
  • Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
  • When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
  • Follow through to ensure each problem is resolved according to SLA.
  • Effectively communicate issues and status updates with business support, regional colleagues, and development teams.


Education:
  • Bachelor's/University degree or equivalent experience


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$142,320.00 - $213,480.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 11, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ

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