Aviva

Equipment Breakdown Specialist _ Claims Consultant

Aviva • $75K — $90K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-10 years in commercial property insurance or claims handling.
  • University degree or college diploma in Engineering, Science, Business, or similar field.
  • Strong verbal and written communication skills.
  • Highly organized and self-motivated, able to prioritize in a fast-paced environment.
  • Strong analytical skills and sound decision-making ability.
  • Proficient in Microsoft Office and claims management systems.
  • Valid driver's license and willingness to travel within Ontario.

Responsibilities

  • Manage the full lifecycle of Equipment Breakdown claims.
  • Conduct investigations and create detailed technical reports for losses.
  • Facilitate communication among all stakeholders for effective claim resolution.
  • Coordinate with external experts for thorough claim investigations.
  • Maintain an understanding of Equipment Breakdown policies and coverage.
  • Build relationships with brokers through technical support and site visits.
  • Collaborate with internal teams for risk management solutions.

Benefits

  • Hybrid work model for improved work-life balance.
  • Career development opportunities supported by the company.
  • Professional development education assistance.
  • Competitive vacation package with options for additional days off.
  • Initiatives for diversity and inclusion across various demographics.
  • Wellness programs focused on physical and mental health.
Full Job Description
The Opportunity

Aviva has an exciting opportunity for an Equipment Breakdown Specialist _Claims Consultant within our Engineering Services Department, supporting the Ontario region.

Reporting to the Ontario Regional Manager, you will be responsible for managing assigned Equipment Breakdown claims and conducting inspections related to claims investigations, loss control, and jurisdictional requirements as needed. This role combines technical inspection expertise, risk assessment, and claims management to support our customers, brokers, and business partners.

What you'll do
  • Manage the full claims lifecycle, from First Notice of Loss through investigation, settlement, and payment.
  • Investigate Equipment Breakdown losses and prepare detailed technical and claims reports.
  • Communicate effectively with insureds, brokers, adjusters, contractors, and other stakeholders to facilitate timely and effective claim resolution.
  • Appoint, coordinate, and manage external experts and consultants in support of claim investigations.
  • Develop and maintain a thorough understanding of Equipment Breakdown and Commercial Property policy wordings and coverage.
  • Build and maintain strong relationships with brokers by providing technical expertise, marketing support, and participating in customer and broker site visits.
  • Collaborate with underwriting, claims, and engineering teams to deliver exceptional customer service and risk management solutions.
  • Ability to perform loss control inspections of insured risks and jurisdictional inspections; and preparing survey and assessment reports is an added pus but not a requirement.


What You'll Bring:
  • 5-10 years of experience in commercial property insurance, claims handling, risk engineering, or a related technical field.
  • University degree or college diploma in Engineering, Science, Business, or related discipline.
  • Strong verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • Highly organized, self-motivated, and able to manage multiple priorities while meeting deadlines in a fast-paced environment.
  • Strong analytical and problem-solving skills with the ability to make sound business decisions.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and experience working with databases and claims management systems.
  • Valid driver's license and willingness to travel throughout Ontario as required.
  • Professional designations such as CIP, P.Eng., or CRM would be considered an asset.
  • Experience in building maintenance, industrial operations, manufacturing, power generation, mechanical systems, or production facility maintenance is an asset but not required.
  • Technical knowledge of Equipment Breakdown exposures, boilers and pressure vessels, electrical systems, HVAC systems, or mechanical equipment is considered an asset.
  • Knowledge of CSA standards, ASME codes, and National Board requirements is preferred but not required.
  • Ability to obtain National Board Commission and applicable provincial certifications is preferred but not required.


What you'll get

  • The salary band for this position ranges from $75,000 to $90,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.


Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally and externally.

About Aviva

Natural health retailer and resource. Aviva promotes a holistic approach to your health and well-being through proper nutrition and a healthy, natural lifestyle. Aviva operates a retail store in Winnipeg, MB Canada and serves customers across Canada and around the world through www.avivahealth.com. Everything for healthy living.

Aviva Careers

Joining Aviva presents a prime opportunity to be part of a team that values leadership, innovation, and diversity in the workplace. Aviva, a leading insurance and financial services company, offers a variety of job opportunities that cater to a range of skills and professional interests, making it an ideal place for career growth and development.

Explore Job Opportunities

Aviva is actively hiring and continuously seeks passionate, creative, and solution-driven team players. Search open positions that match individual skills and interests in areas ranging from finance to technology. Each position at Aviva offers the chance to work with a global team that drives industry-leading solutions.

Experience Professional Growth

Aviva is committed to the professional growth of its employees. The company offers unmatched training, development, and certification support, allowing every team member to reach their full potential. Leadership and diversity training are integral parts of Aviva's commitment to fostering an inclusive environment.

Internship Programs

Start a career at Aviva with an internship that offers real-world experience and networking opportunities. Aviva's internships provide a robust platform for learning and applying practical skills in a dynamic setting, preparing interns for full-time positions within the company.

Benefits and Culture

Aviva is renowned for its employee benefits and positive company culture. The company prioritizes the well-being and satisfaction of its team, offering comprehensive benefits that enhance both personal and professional life. Aviva's culture is built on a foundation of respect for diversity and an ongoing commitment to inclusion.

Innovation and Networking

At Aviva, innovation is at the core of all operations. Employees are encouraged to lead transformation projects and introduce new strategies that drive growth and efficiency. Networking within Aviva provides connections to industry leaders and peers who are equally eager to share insights and collaborate on projects.

Career Advancement

Aviva believes in nurturing talent and providing employees with opportunities for advancement. Whether through promotions, cross-departmental moves, or leadership roles, team members have numerous paths to elevate their careers.

Join the Aviva Team

Interested candidates are encouraged to apply. Prepare a resume, practice for the interview, and explore the exciting employment and career opportunities at Aviva. Personalize job alerts to stay informed about the latest news and positions that align with career preferences and skills.

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Learn more about Aviva
Size
28,596 employees
Industry
Finance & Insurance
NASDAQ
AVVIY
* Ladders Estimates

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