Duties

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Typical work assignments include, but are not limited to:

• Advising agency managers, supervisors, and officials on Equal Employment Opportunity (EEO) pre-complaint counseling requirements to support timely, compliant case handling under 29 C.F.R. Part 1614 and EEO Commision Management Directive-110.
• Overseeing and/or supporting informal EEO complaint processing activities by ensuring required steps, documentation, and timelines are met in accordance with applicable laws, regulations, policies, and procedures.
• Providing guidance on formal EEO complaint processing to ensure compliance with 29 C.F.R. Part 1614 and EEOC MD-110.
• Analyzing complex or sensitive discrimination matters to identify issues, evaluate evidence, and support resolution strategies.
• Maintaining, securing, and managing EEO case files and sensitive documentation for informal and formal complaints to safeguard confidentiality and ensure records are complete and retrievable.
• Developing and maintaining complaint tracking and compliance monitoring systems to measure timeliness, improve business processes, identify trends, and support accurate reporting.

Requirements

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Conditions of employment

• You must be a U.S. citizen.
• Complete the initial online assessment and USA Hire Assessment, if required.
• Selective Service - Males born after 12/31/59 must be registered or exempt from Selective Service see http://www.sss.gov/
• All Federal employees are required to participate in Direct Deposit/Electronic Funds Transfer for salary payments.
• DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• You must be able to obtain and maintain a security clearance suitable for Federal employment as determined by a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
• This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. [redacted] and 5 CFR Part 752, as applicable).
• This position requires a pre-employment drug test. All applicants tentatively selected for this position will be required to submit to a drug test to screen for illicit/illegal drug use prior to receiving a final offer of employment. A final offer of employment is contingent upon a negative drug test result.

Qualifications

Do NOT copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume must describe your work and experience, in your own words.

To be considered minimally qualified for this position, you must demonstrate that you have the required experience for the respective grade level in which you are applying.

You qualify at the GS-13 grade level, if you have:

EXPERIENCE: At least one (1) year of specialized experience at the GS-12 grade level (or equivalent) performing all the following duties:

1. Managing or overseeing informal (pre-complaint) Equal Employment Opportunity (EEO) processes, (i.e. counseling requirements, notification of rights, early conflict resolution, and use of Alternative Dispute Resolution (ADR) to facilitate timely resolution);
2. Processing formal EEO complaints, (i.e. evaluating issues and claims, making acceptance/dismissal determinations, and ensuring required notices and actions are completed in accordance with regulatory criteria and timelines); AND
3. Conducting quality reviews of Reports of Investigation (ROIs) and other case materials to verify compliance with procedural requirements and readiness for next-stage processing.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement.

Education

No Educational Substitution: There is no substitution of education for experience at this grade level. You must meet the qualifications listed in the "Requirements" section of this announcement.

Additional information

• Other incentives may be authorized.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
• Additional vacancies may be filled with this announcement.
• A one-year probationary period may be required during which we will evaluate your fitness and whether your continued employment advances the public interest. We may consider your performance and conduct, the needs and interests of the agency, whether your continued employment would advance organizational goals of the agency or the Government, and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.