Quest Diagnostics

Epic Sr. Certification Engineer

Quest Diagnostics$90K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Degree (BS/BA) or equivalent experience
  • 3-5 years of Epic HL7 laboratory implementation experience
  • 3-5 years in a laboratory customer connectivity role
  • Proficient with multiple deployed LIS platforms at Quest Diagnostics
  • Strong problem-solving and troubleshooting skills

Responsibilities

  • Develop integration solutions throughout the full development life cycle
  • Create technical design documents for complex interface needs
  • Certify new vendor functionalities against regulatory standards
  • Implement and document beta client interface projects
  • Provide Tier 3 support for complex production interface issues
  • Develop enhancements for existing HUB vendors/customers
  • Support innovation activities with emerging technologies

Benefits

  • Hybrid work model requiring 3 days onsite
  • Opportunities for professional growth and skill enhancement
  • Involvement in innovation activities with emerging tech
  • Collaborative work environment focused on customer service
  • Supportive culture aligning with mission and values of Quest Diagnostics
Full Job Description
JOB DESCRIPTION

This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ or Schaumburg, IL.


JOB RESPONSIBILITIES

Develop and support integration solutions. This includes working through the full development life cycle including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. Must be able to learn technologies and business issues/resolutions quickly, make technical and business recommendations that fit customer needs, and work to deliver and support the appropriate solutions in a timely, professional manner. Must have extensive Epic implementation experience.

  • Develop technical design documents for complex, bi-directional, and reverse interfaces. Develop templates to be used for additional integration
  • Certify new vendors/products/functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements
  • Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies
  • Implement and document beta client interface projects, secondary development efforts, and test plans
  • Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues
  • Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers
  • Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution
  • Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.
  • Support the setup of HUB interfaces being developed
  • Comply with Quest Diagnostics’ mission, values and standards

JOB QUALIFICATIONS

Education Preferred:

  • Degree (BS/BA) or comparable experience

Work Experience:

  • 3-5 years Epic HL7 laboratory implementation experience
  • 3-5years of experience in a laboratory customer connectivity role

Desirable Qualifications

  • Ability to learn emerging technologies and eagerness to continuously increase and improve skill set
  • 5 + years experience in Health Care industry and/or clinical information systems support
  • Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics
  • Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Quanum, Interfaces, and HL7

Other:   

  • Strong commitment to customer service through teamwork
  • Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues
  • A combination of Information Technology, Customer Service and Project Management skills, or equivalent training
  • Excellent trouble shooting skills
  • Proficient with interface support, general connectivity support and problem resolution procedures.
  • Excellent verbal and written communication skills to interact with internal business partners and external clients

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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