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At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

The Epic Patient Access Applications Analyst serves as a key member of the EHR Practice and AMS delivery team, responsible for the design, build, configuration, optimization, and support of Epic Grand Central/Prelude, and Cadence applications.

This role supports critical patient access, registration, scheduling, and patient movement workflows, ensuring operational efficiency and an exceptional patient experience. In addition to the core access modules, experience with HIM, EMPI, and Welcome is highly valued, providing broader insight into identity management, document control, and patient self-service capabilities.

As a senior-level analyst, this individual acts as a subject matter expert (SME) across multiple clients in an AMS or consulting environment-delivering expert-level application support, guiding workflow optimization, and contributing to client growth and expansion initiatives through operational and product insight.
Key Responsibilities:
Epic Application Design, Build & Configuration

• Lead configuration, design, and build activities for Grand Central/Prelude, and Cadence within the Epic platform.
• Design and maintain key system elements, including provider templates, visit types, scheduling rules, patient movement workflows, registration processes, and insurance validation.
• Ensure seamless integration between scheduling, registration, and clinical workflows across ambulatory and inpatient settings.
• Support related Epic applications and components such as HIM, EMPI, and Welcome, ensuring data integrity and consistent patient access across systems.
• Participate in Epic version upgrades, implementing relevant new features and enhancements to improve scheduling and registration efficiency.
• Maintain thorough build documentation and comply with AMS change control and configuration standards.

AMS Support & Maintenance

• Provide advanced L2/L3-level application support for multiple clients using Epic Patient Access modules.
• Troubleshoot build and workflow issues related to scheduling, registration, and patient movement, ensuring resolution within established SLAs.
• Execute system configuration changes, environment refreshes, and regression testing during upgrades and enhancement cycles.
• Monitor system performance and proactively identify workflow bottlenecks or data issues affecting patient throughput.
• Support ongoing optimization efforts aimed at improving efficiency, reducing scheduling errors, and enhancing patient satisfaction.

Subject Matter Expertise & Client Advisory

• Serve as the Epic Patient Access SME, providing expert-level consultation on workflow design, scheduling optimization, and registration best practices.
• Offer Epic product insight into capabilities, roadmap features, and limitations to guide client strategy and operational decisions.
• Contribute SME input to RFP responses, new business pursuits, and solution design sessions within the AMS or consulting framework.
• Advise clients on enterprise scheduling, patient access governance, and integration with other Epic modules and third-party systems.
• Support expansion and go-live activities such as new facility onboarding, service line launches, and system migrations.

Collaboration & Delivery Excellence

• Collaborate closely with other AMS analysts supporting Ambulatory, MyChart, ClinDoc, Orders, and Revenue Cycle applications to deliver cohesive and integrated client support.
• Work directly with operational leaders in registration, scheduling, HIM, and patient access to align Epic workflows with business goals and compliance requirements.
• Participate in governance and client review meetings, contributing analysis and performance insights.
• Mentor junior analysts, support cross-training efforts, and promote knowledge-sharing across the AMS team.
• Contribute to internal AMS best practice documentation, templates, and delivery frameworks.

Qualifications:

• Bachelor's degree in Information Systems, Business, Healthcare Administration, or related field (or equivalent work experience).
• Minimum 5+ years of Epic experience with Grand Central/Prelude and Cadence in a healthcare IT, AMS, or consulting environment.
• Active Epic certification(s) in Grand Central/Prelude, and Cadence required; Welcome, HIM, or EMPI certifications a plus.
• Deep understanding of Epic scheduling, registration, and patient movement workflows, including insurance and identity management.
• Demonstrated success in managing configuration, build, and workflow optimization across multiple Epic clients or facilities.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and deliver consistent results within an AMS or consulting environment.

Core Competencies:

• Epic Expertise: Deep knowledge of Grand Central/Prelude, and Cadence with working familiarity in HIM, EMPI, and Welcome.
• Operational Acumen: Strong understanding of patient access, scheduling, and registration workflows.
• Analytical Thinking: Exceptional troubleshooting, data validation, and optimization skills.
• Client Partnership: Builds trusted client relationships through proactive communication and consultative insight.
• Cross-Functional Collaboration: Works effectively with clinical, operational, and revenue cycle stakeholders.
• Governance & Compliance: Adheres to AMS quality standards, configuration management, and change control processes.
• Strategic Perspective: Understands Epic's roadmap and aligns system capabilities with client business objectives.
• Continuous Improvement: Identifies and implements opportunities to improve efficiency, accuracy, and patient engagement.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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