Job Posting Title:
Epic IT Revenue Cycle, Cadence Trainer
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Hiring Department:
Dell Medical School
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
UT MAIN CAMPUS
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Job Details:
General Notes

The Epic IT Revenue Cycle, Cadence Trainer delivers training and education for Epic Revenue Cycle applications, including Cadence, Prelude, Professional Billing, and related patient access workflows. This role partners with operational leaders, application analysts, and end users to support application adoption, workflow optimization, onboarding, and ongoing education across revenue cycle operations.

Important Employment Information

This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose

The Epic IT Revenue Cycle, Cadence Trainer develops and delivers comprehensive training programs supporting Epic Revenue Cycle applications with an emphasis on Cadence, Prelude, Professional Billing, scheduling, registration, and patient access workflows. This role collaborates with operational leaders, application analysts, and revenue cycle stakeholders to support workflow optimization, user adoption, and organizational success through effective education and training.

Responsibilities

Develops and Maintains Training Programs

• Design education programs tailored to revenue cycle and non-clinical audiences
• Create training materials including manuals, e-learning modules, job aids, and quick reference guides
• Align training content with Epic Revenue Cycle workflows and application functionality
• Update training materials based on system enhancements, workflow changes, and user feedback
• Ensure training supports organizational standardization and optimization initiatives

Delivers Training and Onboarding

• Facilitate classroom, virtual, and hands-on training sessions
• Provide onboarding training for new hires across revenue cycle departments
• Deliver individual and group training for new clinics, departments, and operational initiatives
• Deliver education supporting software updates and new Epic functionality
• Provide at-the-elbow support for registration, scheduling, patient access, and revenue cycle staff

Assigns Applications and Supports User Proficiency

• Determine appropriate Epic Revenue Cycle application access based on user roles
• Develop and maintain advanced knowledge of Cadence, Prelude, Professional Billing, and related applications
• Guide users through role-specific workflows and operational procedures
• Monitor user proficiency and adoption
• Manage training requests, access questions, and application support needs

Coordinates Training Logistics

• Schedule training sessions and manage training environments
• Coordinate logistics for educational events across multiple locations
• Track attendance, training completion, and competency records
• Ensure availability of equipment, technology, and training resources
• Maintain training documentation and administrative records

Analyzes Training and Workflow Effectiveness

• Review organizational activities and operational data to support planning and process improvement
• Assess curriculum effectiveness and identify opportunities for improvement
• Provide feedback supporting optimization of training environments and workflows
• Develop an understanding of revenue cycle operations, scheduling, registration, and patient access workflows
• Align education with Epic Revenue Cycle application functionality and business processes

Consults and Collaborates with Stakeholders

• Collaborate with Revenue Cycle Applications & Informatics teams, project managers, department leaders, and super users
• Ensure training content is standardized and aligned with organizational initiatives
• Support optimization of revenue cycle workflows through on-site review and operational support
• Improve operational efficiency through targeted training and workflow enhancements
• Support strategic organizational goals through education and application adoption

Marginal or Periodic Functions

• Participate in go-live support and floor training during Epic implementations
• Assist with testing and rollout of new application functionality
• Support training activities for vendors and external partners
• Participate in change management and communication initiatives
• Participate in professional development and credentialing activities
• Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Learning

• Quickly learn new Epic Revenue Cycle applications, workflows, and technologies
• Maintain current knowledge of Cadence, Prelude, Professional Billing, and related Epic modules
• Apply technical knowledge to solve training and adoption challenges
• Share knowledge and best practices with peers and operational stakeholders

Presentation Skills

• Deliver engaging classroom, virtual, and hands-on training sessions
• Present complex concepts in a clear and understandable manner
• Adapt presentation style to meet audience needs
• Maintain learner engagement across multiple learning environments

Interpersonal Savvy

• Build productive relationships with operational leaders, end users, and stakeholders
• Navigate sensitive feedback professionally
• Collaborate effectively across departments
• Foster positive working relationships throughout the organization

Problem Solving

• Diagnose workflow gaps and identify training opportunities
• Troubleshoot application issues encountered during training
• Apply analytical thinking to improve educational effectiveness
• Use feedback to continuously improve curriculum and learning experiences

Customer Focus

• Prioritize the needs of operational departments and end users
• Design education that supports revenue cycle workflows
• Respond promptly to training requests
• Follow up to ensure user success and satisfaction

Drive for Results

• Achieve training, onboarding, and competency goals
• Monitor completion rates and educational effectiveness
• Meet curriculum development deadlines

Required Qualifications

• Bachelor's degree in Business, Education, Health Informatics, Finance, or a related field
• Minimum of five years of experience in training, patient scheduling, revenue cycle operations, healthcare information technology, or a related field
• Knowledge of healthcare workflows and information system applications supporting multi-specialty ambulatory clinics, ambulatory surgery centers, research, and higher education
• Prior experience in patient registration, scheduling, revenue cycle, patient access, and/or medical billing
• Experience developing and delivering instructor-led, virtual, and hands-on training programs
• Strong presentation, facilitation, and communication skills
• Ability to develop training materials, job aids, and instructional documentation
• Ability to analyze workflows and align training with operational and application needs
• Ability to manage multiple priorities while working independently and collaboratively

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Health Informatics, Instructional Design, Finance, Education, or a related field
• Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training
• Experience with Epic Revenue Cycle applications
• Prior experience in patient registration, scheduling, revenue cycle, and medical billing
• Cross-credentialed in multiple Epic modules
• Experience supporting healthcare implementations, workflow optimization, and organizational change initiatives

Licenses/Registrations/Certifications

Required

• Epic Certification in modules such as Professional Billing, Cadence, Prelude, or the ability to obtain certification

Preferred

• Instructional Design Certification
• Adult Learning Certification
• Additional Epic Revenue Cycle certifications

Salary Range

$115,000+ depending on qualifications

Working Conditions

• Standard office environment and equipment
• Repetitive use of a keyboard and computer
• May provide on-site support in ambulatory clinics, revenue cycle departments, and other operational settings
• May participate in go-lives, system implementations, training events, and occasional after-hours support activities
• May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.